Mona Oussou
San Diego,CA
Summary
Results-oriented and highly motivated Account Executive, consistently surpassing sales targets and propelling revenue growth. Demonstrated proficiency in fostering robust client relationships and astutely identifying expansion opportunities. Seeking a challenging Account Management position, with a focus on Customer Success, Customer Onboarding, and the opportunity to contribute to the continued success of a forward-thinking organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Growth Account Executive
Toast
03.2023 - 04.2024
- Developed and implemented strategic account plans, resulting in a 30% increase in account expansions and revenue growth
- Guided existing customers through a friendly, concise, and knowledgeable sales process from initial call to close
- Identified creative and innovative ways to demonstrate Toast suite of products to gain customer's trust
- Collaborated with cross-functional teams to develop tailored solutions and successfully onboarded key accounts, resulting in a 25% increase in customer satisfaction and retention
- Conducted market research and competitive analysis to identify trends, opportunities, and potential risks, enabling informed decision-making and driving effective sales strategies
- Achieved 180% of quota in Q2 2023
- Achieved 150% of quota in Q3 2023
- Achieved 107% of quota in Q4 2023
SMB Account Executive
Zendesk
07.2021 - 08.2022
- Achieved top performance as the SMB Account Executive, closing the largest deal size of $47,000 MRR, and received an award during the 2022 company Sales Kick-off
- Successfully managed a book of business comprising 1,400+ clients, fostering strong relationships and identifying opportunities for service expansion
- Conducted comprehensive discovery calls, presentations, and demos with executive-level stakeholders, customizing solutions to address their specific use-case and pain points
- Generated valuable insights and reports in SFDC, significantly enhancing team efficiency and overall performance
- Demonstrated exceptional quota attainment in July, surpassing expectations with a 99.7% achievement rate
Business Development Executive
Zendesk
03.2020 - 07.2021
- Successfully identified and assessed potential new business prospects within the Midmarket sector across four territories through proactive outbound prospecting
- Effectively engaged C-level executives using various channels including cold calls, zoom meetings, email, and LinkedIn to generate interest and establish connections with Zendesk
- Demonstrated exceptional sales performance by achieving 95% of assigned quota in Q3 2022
- Consistently surpassed expectations by accomplishing 100% of assigned quota in Q4 2020
Account Executive
Uber Technologies
07.2018 - 04.2019
- Successfully executed a comprehensive sales process, engaging with 150+ accounts and achieving $1M+ in gross bookings
- Effectively managed a substantial pipeline of 500+ accounts utilizing Salesforce CRM, and skillfully negotiated contracts with over 300+ decision-makers
- Cultivated and nurtured robust client relationships, resulting in multiple referrals and a notable uptick in sales
- Leveraged my connections and experience in the Hospitality industry to find new opportunities which resulted in high performance
Education
Bachelor Degree - Hospitality Management
San Francisco State University
05.2017
Skills
- Sales strategy
- Relationship building
- Pipeline management
- Customer success
- Competitor tracking
- Project Management
- Strategic planning
- Sales presentation
- Systems and software expertise
- Communication skills
- Account management
- Business development
Certification
Filling the Funnel, 10/01/20
Hobbies and Interests
- Traveling
- Capturing moments
- Feeling the music
- Snowboarding
- Surfing
- Culture and Languages
Awards
- Top performing SMB AE, Zendesk, 01/01/22
- HARF Scholarship, San Francisco State University, 11/01/17
- Business Scholarship, San Francisco State University, 07/01/17
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Arabic
Native or Bilingual
Timeline
Growth Account Executive
Toast
03.2023 - 04.2024
SMB Account Executive
Zendesk
07.2021 - 08.2022
Business Development Executive
Zendesk
03.2020 - 07.2021
Account Executive
Uber Technologies
07.2018 - 04.2019
Filling the Funnel, 10/01/20
Bachelor Degree - Hospitality Management
San Francisco State University
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