Mona Panchal
North Brunswick,NJ
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Mahodaraya LLC
Somerset, NJ
06.2024 - Current
- Supervised cash handling processes to ensure accuracy of transactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Software Developer
Amdocs
Chesterfield, MO
08.2022 - 03.2024
- Developed REST APIs for mobile applications.
- Provided technical support to staff regarding banking software programs used at the branch.
- Utilized banking software to update client accounts and process transactions efficiently.
- Assisting on proper use of banking software applications related to Cash Management duties.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Debugged code to identify errors and fix them efficiently.
- Utilized banking software programs to manage customer accounts and update information accurately in the system.
- Processed daily deposits into the company's bank account using online banking software.
- Utilized banking software to record and analyze customer data, enhancing service delivery.
- Provided technical support for online banking systems as well as other software applications used by customers.
Logistics Coordinator
Omnitrance Solutions
New Brunswick, NJ
11.2021 - 04.2022
- Conducted regular inventory audits to ensure accuracy and integrity of stock levels.
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Assisted in the development of logistics strategies to support business growth and expansion.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
- Created and updated standard operating procedures for logistics operations.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Redesigned movement of goods to minimize costs and maximize value.
- Checked items into computer system, printed labels and directed to storage locations.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Monitored and reported on transportation costs, ensuring adherence to budget constraints.
Junior Accountant (Work From Home)
Omnitrance Solutions
Bombay, Maharashtra - India
01.2020 - 10.2020
- Analyzed financial documents to verify data and mathematical accuracy.
- Worked closely with other departments to ensure accurate recording of transactions.
- Coordinated timely payments from vendors, clients, and account holders.
- Analyzed balance sheets for mistakes and inaccuracies.
- Prepared monthly and quarterly financial statements for review by senior management.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Provided assistance in preparing monthly financial statements.
- Performed account reconciliations, including bank reconciliations.
- Wrote reports, authored papers and organized supporting documentation.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Reviewed financial documents for accuracy and completeness.
Business Relationship Manager
HDFC Life
Baroda, Gujarat - India
08.2018 - 06.2020
- Assessed current processes and procedures related to customer relations management; recommended improvements where necessary.
- Implemented CRM systems for tracking client interactions and improving service delivery.
- Established strong relationships with clients through regular, personalized communication.
- Drafted proposals outlining pricing, terms, conditions, and services offered to customers.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Prepared and presented detailed reports on client account status and growth opportunities to senior management.
- Operated register, handled cash and processed credit card transactions.
Sales Representative
MaxLife
Baroda, Gujarat - India
03.2015 - 07.2018
- Operated register, handled cash and processed credit card transactions.
- Maintained accurate records of all sales and prospecting activities.
- Reviewed monthly performance against targets set by management team.
- Developed key customer relationships to increase sales.
- Identified opportunities for cross-selling additional products and services.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed and maintained relationships with customers to ensure repeat business.
Education
Bachelor of Science -
Maharaja Sayajirao University
Vadodara, Gujarat, India06-2002
Skills
- Inventory management
- Sales forecasting
- Financial analysis
- Customer relationship management
- Staff training
- Operational planning
- Budget management
- Cash handling
- Customer service
- Administrative management
- Client account management
- Retail operations
- Logistics coordination
- Relationship building
- Estimate documentation
- Supply chain operations
- Accounting principles knowledge
- Expert in Microsoft Office Application
Languages
English
Professional
Gujarati
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Assistant Store Manager
Mahodaraya LLC
06.2024 - Current
Software Developer
Amdocs
08.2022 - 03.2024
Logistics Coordinator
Omnitrance Solutions
11.2021 - 04.2022
Junior Accountant (Work From Home)
Omnitrance Solutions
01.2020 - 10.2020
Business Relationship Manager
HDFC Life
08.2018 - 06.2020
Sales Representative
MaxLife
03.2015 - 07.2018
Bachelor of Science -
Maharaja Sayajirao University
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