Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Mona Parks

DeKalb,USA

Summary

Clinic Manager with Lean Six Sigma Black Belt, known for improving operational efficiency at Titus Regional Medical Center. Demonstrated success in compliance management and team leadership, implementing continuous improvement strategies that enhanced patient outcomes. Skilled in data management and promoting a people-first culture to maximize clinic performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Clinic Manager

Titus Regional Medical Center
Mount Pleasant , TX
02.2024 - Current
  • Oversaw daily clinic operations and staff scheduling to enhance efficiency.
  • Managed inventory and procurement of medical supplies to ensure availability.
  • Implemented clinic policies, ensuring compliance with regulations and standards.
  • Resolved customer complaints promptly, taking corrective action as needed.
  • Collaborated with physicians and staff to optimize clinical processes and improve patient outcomes.
  • Ensured adherence to health insurance plans and HIPAA regulations.
  • Conducted recruitment for new personnel, including interviews and hiring decisions.
  • Performed regular audits of patient charts to verify accuracy in medical records.

Project Coordinator

Titus Regional Medical Center
Mount Pleasant, Texas
10.2021 - 02.2025
  • Coordinated internal resources and third-party vendors for project execution and completion.
  • Ensured timely delivery of projects within scope and budget constraints.
  • Developed detailed project plans to monitor progress and track developments.
  • Managed changes in project scope, schedule, and costs through verification techniques.
  • Established short- and long-term plans with target milestones and resource allocation.
  • Adjusted schedules and targets as necessary, motivating team members to meet deadlines.
  • Supported IS director in planning, scheduling, prioritizing, and assigning resources for information systems projects.
  • Directed clinical analysts in completing all phases of information system projects.

Coordinator of Operational Excellence

Pilgrim’s
De Queen, Arkansas
08.2016 - 10.2021
  • Supported Complex Manager in implementing Management Method as internal consultant.
  • Achieved top 3 status in excellence program for three consecutive years.
  • Assisted People Pillar owner with Recognition Program and employee engagement activities.
  • Coached newly hired supervisors in New Manager Orientation and Onboarding processes.
  • Led implementation of Management Pillar and served as subject matter expert for Management Method.
  • Conducted self-assessments and audits for People, Environmental, Quality, and Maintenance Pillars.
  • Collaborated with management to develop PPE, JSA, and SOP documents alongside Quality Manager.
  • Trained team members on PDCA and RCA methods to address KPI gaps.

Administrative Assistant

Pilgrim’s
De Queen, Arkansas
11.2015 - 08.2016
  • Supported Complex Manager and Plant Manager with travel arrangements and meeting coordination.
  • Trained and supervised support staff to enhance customer relations.
  • Coordinated schedules, activities, and placed orders for supplies and services.
  • Controlled incoming and outgoing documentation processes while maintaining files and project reports.
  • Assisted supervisors in developing methods for quality control in production processes.
  • Prepared and edited USDA letters, production reports, emails, and memos efficiently.
  • Recorded minutes during daily production meetings to ensure accurate documentation.
  • Planned and coordinated company events and teamwork activities to strengthen employee engagement.

Business Education Teacher

DE QUEEN PUBLIC SCHOOLS
De Queen, Arkansas
07.2006 - 07.2015
  • Adapted instructional methods and materials to address diverse student needs.
  • Encouraged perseverance in students facing challenging tasks.
  • Participated in monthly staff meetings and contributed to various committees.
  • Employed varied techniques to enhance student engagement and optimize learning outcomes.
  • Taught problem-solving methodologies for effective test preparation.
  • Collaborated with colleagues, administrators, and parents to achieve educational objectives.
  • Developed lesson plans aligned with state and school curriculum standards while fostering student interest.
  • Identified individual student weaknesses and customized lessons to improve understanding.

Education

Public Administration (PA) - Public Administration

Southern Arkansas University
Magnolia, AR
05.2013

Bachelor of Science Education - Business Education

Henderson State University
Arkadelphia, AR
12.2005

Skills

  • People First Training
  • Lean Six Sigma Black Belt
  • Clinic operations
  • Staff scheduling
  • Compliance management
  • Patient record auditing
  • Team leadership
  • Microsoft Office proficiency
  • Data management
  • Research and analysis
  • Proposal presentation
  • Continuous improvement strategies
  • Improvement principles

References

Available Upon Request

Certification

  • Six Sigma Lean Fundamental Program Leader Certified Black Belt

Timeline

Clinic Manager

Titus Regional Medical Center
02.2024 - Current

Project Coordinator

Titus Regional Medical Center
10.2021 - 02.2025

Coordinator of Operational Excellence

Pilgrim’s
08.2016 - 10.2021

Administrative Assistant

Pilgrim’s
11.2015 - 08.2016

Business Education Teacher

DE QUEEN PUBLIC SCHOOLS
07.2006 - 07.2015

Public Administration (PA) - Public Administration

Southern Arkansas University

Bachelor of Science Education - Business Education

Henderson State University

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