Mona Patel

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Used internal software to process reservations, check-ins and check-outs.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.

Verify all incoming shipments for correct waybill information and visible damage.
Communicate and follow-up on discrepancies with the appropriate party.
Maintain, update, and verify accuracy of receiving records.
Process product returned from manufacturing and coordinate with warehouse team on storage of product into the warehouse
Interacts daily with transportation carrier driver confirming freight, BOL (Bill of Lading)
Report problems or concerns to senior management immediately.

Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
 Operate the property management system technology. Requires the ability to work through all shift reports and performing the
audit function when necessary and assigned.
 Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
 Complete routine reports and correspondence.
 Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal.
 Always apply good judgment.

Deal with problems, address and solve guest-related issues.

Assist guests with the check in/check out process in a professional and courteous manner based on Rosen Standards.
Provide outstanding guest service by greeting, welcoming and informing guests.
Maintain records, perform transactions, and settle guest accounts at the end of their stay
Check-in/Check-out hotel guests
Process all payments according to established hotel requirements
Provide information and assistance to all guests and vendors
Prepares all necessary reports during each shift for the management team