Mona Smith
Missouri City,TX
Summary
Operations and logistics leader with 20+ years of experience in transportation, dispatching, healthcare revenue cycle, patient access, and business administration. Hands-on Non-CDL Owner Operator with strong skills in route coordination, hiring, onboarding, invoicing, and compliance. Experienced in EPIC, claims processing, insurance verification, and workflow optimization.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Co-Owner/Operator
Wing 7 Trucks Houston LLC
Houston, TX
01.2020 - 01.2025
- Directed daily operations, financial planning, and strategic growth for the logistics business.
- Managed hiring and onboarding of drivers and support staff, ensuring compliance and effective training.
- Oversaw budgeting, payroll, compliance, and business development initiatives.
- Managed vendor relationships, contract negotiations, and service delivery performance.
- Dispatched trucks and coordinated daily routes to achieve consistent on-time delivery.
- Operated a 26-foot box truck as a Non-CDL Owner Operator, completing scheduled delivery routes.
- Oversaw invoicing for contracts, maintained billing accuracy, and ensured timely payment processing.
- Enhanced operational efficiency and customer satisfaction through targeted process improvements.
Financial Reviewer
Kelsey-Seybold Clinic
Houston, TX
02.2018 - 11.2019
- Managed guarantor accounts and payment plans, resolving patient financial inquiries to improve customer satisfaction.
- Ensured accurate claims processing and compliance with billing guidelines to uphold financial integrity.
- Posted payments in EPIC and reconciled daily financial activity, ensuring accurate balancing of co-pays.
- Managed guarantor accounts and payment plans, addressing patient financial inquiries to enhance customer satisfaction.
Patient Access Specialist / Head and Neck
UT MD Anderson Cancer Center
Houston, TX
01.2012 - 02.2018
- Coordinated and screened new patient appointments, enhancing scheduling efficiency across specialty clinics.
- Provided financial counseling, cost estimates, and insurance education to patients.
- Scheduled and screened new patient appointments across specialty clinics.
- Facilitated patient flow and organized documentation, supporting clinical teams in delivering timely patient care.
Financial Reviewer
Kelsey-Seybold Clinic
Houston, TX
02.2010 - 12.2013
- Managed guarantor accounts and payment plans, addressing patient financial inquiries to enhance customer satisfaction.
- Ensured accuracy in claims processing and compliance with billing guidelines.
- Posted payments in EPIC and reconciled daily financial activity, ensuring accurate balancing of co-pays.
- Ensured accuracy in claims processing, maintaining compliance with billing guidelines to support financial integrity.
Patient Administrative Liaison
Texas Children’s Hospital
Houston, TX
06.2009 - 07.2010
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Verified coding, billing, and documentation accuracy before claim submission to minimize rejections.
- Balanced high-volume charge entries for pediatric services, ensuring timely processing.
- Collaborated with multidisciplinary teams to streamline administrative procedures and improve communication.
- Developed and maintained electronic filing systems to enhance data retrieval processes.
Billing Coordinator
Bootin & Savrick Pediatric Associates
06.2001 - 06.2009
- Filed claims and posted payments, ensuring timely follow-up on outstanding balances to enhance cash flow.
- Managed patient billing inquiries and coordinated resolution with insurance carriers to improve customer satisfaction.
- Maintained accurate financial records while supporting front-office operations to streamline billing processes.
Education
High School Diploma -
Madison High School
Houston, TexasSkills
Logistics Operations
Logistics Compliance Management
Logistics Financial Oversight
Invoicing and billing
Freight Billing Management
Fleet Management
Route dispatching
Logistics Management Software
Operations Leadership
Recruitment and training
Safety compliance
Customer Service
Certification
- TWIC Credential
- Notary Public
- Food Manager Certification
- TABC Certification
- Food Safety Management Certification
Timeline
Co-Owner/Operator
Wing 7 Trucks Houston LLC
01.2020 - 01.2025
Financial Reviewer
Kelsey-Seybold Clinic
02.2018 - 11.2019
Patient Access Specialist / Head and Neck
UT MD Anderson Cancer Center
01.2012 - 02.2018
Financial Reviewer
Kelsey-Seybold Clinic
02.2010 - 12.2013
Patient Administrative Liaison
Texas Children’s Hospital
06.2009 - 07.2010
Billing Coordinator
Bootin & Savrick Pediatric Associates
06.2001 - 06.2009
High School Diploma -
Madison High School