Ramona Suarez
Colorado Springs,United States
Summary
Experienced in delivering exceptional customer service, adept at addressing customer needs, establishing new accounts, and efficiently managing paperwork. Possess a strong understanding of facility operations and compliance regulations. Demonstrated track record of achieving and surpassing service and sales targets, showcasing a proven ability to excel in challenging environments.
Experienced with coordinating facility operations and managing administrative tasks. Utilizes organizational skills to maintain smooth workflows and effective communication. Knowledge of office procedures and team collaboration ensures optimal facility management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Facility Operations
Odyssey
05.2022 - 08.2023
- Delegating cleaning and maintenance tasks to team members
- Monitoring safety and cleanliness of interior and exterior areas, such as offices, conference rooms, parking lots, and outdoor recreation spaces
- Performing routine maintenance on facilities and making repairs as needed
- Scheduling routine inspections and emergency repairs with outside vendors
- Ensuring proper security measures for the workplace, including collaborating with security system vendors or teams of security professionals
- Maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders
- Creating reports on maintenance, repairs, safety, and other occurrences for supervisors and other relevant staff
- Preparing facilities for changing weather conditions
- Collaborating with building owners and upper management on budgeting for facilities needs
- Secondary Duties: Security operations of visitor access to the facility
- Working with contracting specialist
- Maintained a safe environment for a facility with continuous surveillance.
Supply & Service Tech
DFMWR (Directorate of Family Morale Welfare Recreation)
05.2021 - 08.2022
- Company Overview: Fort Carson
- Worked appropriated funds and non-appropriated funds hand receipts additions and deletions to keep hand receipts up to date
- Maintained expendable and non-expendable property accountability, inventory management
- Capable of forecasting for capital purchases required per fiscal year and per needs of each section
- Advised others in supply policies and procedures
- Ran GSA Auctions, the sale of non-appropriated funds (NAF) property in the GSA Xcess system
- Amount returned through GSA Auctions last sale a total amount of $90,000
- Works on appropriated funds (APF) hand receipts and non-appropriated funds (NAF) hand receipts
- Conducted quarterly inventories for multiple areas throughout DFMWR organization with quarterly spot inspections
- Maintained Federal Motor Vehicle Registration System (FMVRS) of DFMWRs owned vehicles with license plates and registration
- Daily operations of vehicle dispatches, record keeping, turn in to Defense Logistic Agency’s (DLA), DRMO
- Global Combat Support System (GCSS) systems as master drivers’ program in maintaining licensing database
- Forklift certified on 8k, 10k and 4k electric, propane and diesel
- Fort Carson
- Computer skills: Microsoft word, excel, teams, share drives
- Supervisor: Jason Bartles (719-243-7262)
- Okay to contact this Supervisor: Yes
- Managed inventory for large commercial business operation.
Toxic Material Handler
Department of Defense
08.2020 - 02.2021
- Company Overview: This is a federal job
- Performed hazardous waste management/hazardous waste worker duties
- Duties included technical work involving hazardous waste management and programs
- Required for the movement, containerization, storage, and inventory of all munitions
- Duties included Air Quality Program Management using Web Puff in daily activities
- Maintained knowledge of implemented environmental regulations as well the regulatory requirements for the handling of hazardous materials
- Interpreted state and federal regulations for theprotection of air quality in daily workload and forecasting of work plans
- Served as Toxic Materials Handler/Explosives Operator responsible for the inspection, transport, monitoring, and physical handling activities involved in the receipt, storage, reconditioning, transfer, issue, and preparation of bombs, projectiles, rockets, drums, and tanks filled with toxic chemicals and/or hazardous waste material (nerve agents, Class A and Class B chemicals and explosives, and chemical unique weapons)
- Conducted emissions analysis and identified noncompliance trends in environmental changes and manpower management
- This is a federal job
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Ordinance Tech
AECOM
02.2018 - 07.2018
- Conducted all work operations in compliance with environmental permits and regulations
- Worked near and or in a chemical demilitarization facility
- In compliance with Conduct of Operations (CONOPS) and in accordance with all SOPs
- Follow specific direction of Area Supervisor or Control Room Operator as appropriate
- Performed daily, weekly, monthly RCRA inspections in combination with daily inspections of hazardous waste storage areas
- Maintained package, label, transport, and store hazardous materials
- Monitor and control the handling, labeling, and disposition of decontaminated materials
- Developed and monitored safety policies and procedures to facilitate safety of participants.
Training Room NCOIC
U.S. Army
01.2009 - 06.2011
- Company Overview: Fort Eustis
- Performed duties as Training NCO for Inland Cargo Transfer Company consisting of over 200 Soldiers: responsible for carrying out commander's plans and programs for accomplishment of the unit's training objectives and missions
- Drafts training schedules and maintains unit training by continual review of available publications.
- Planned weekly and monthly work/training schedules and sequence of operations for subordinates
- Requested training areas, ranges, and other items required to support scheduled training
- Developed performance standards by counseling soldiers on performance and making formal and informal performance appraisals
- Periodically reviews job descriptions for currency and accuracy and makes necessary changes.
- Reported detailing soldiers to jobs other than their own
- Managed company's allocations for NCOES and numerous other Soldiers schools; responsible for health, welfare, and safety of 7 Soldiers and their families
- Accountable for over $250,000 worth of equipment
- Develops and maintains all training records; monitors, schedules, and prepares training
- Assisted soldiers in personnel actions and scheduled service school attendance, counsels soldiers and civilian employees in her section on problems, and adjusts informal complaints through discussion with soldiers, employees, and union representatives.
- Initiates proposals for formal disciplinary action as needed
- Advised Operations Readiness NCO on deployment training; planned and executed unit mobilization plans; attended schools and conferences as required; operated ATRRS and other training systems
- Informed soldiers and civilian employees of training needs and initiates recommendations to provide necessary training
- Initiates or participates in interviews and improvement of work methods, organizational features, and structure of positions to eliminate necessary ones and achieve optimum content in those remaining
- Provided feedback on the effectiveness and efficiency of training products and materials to include negative trend reversal
- Identified systemic problems, studied, analyzed, evaluated, and developed unique solutions to meet all needs or shortcomings
- Maintains production reports and records
- Participates in cost planning/ budget for the battalion
- Provided information and advice to higher-level management on such matters as the ability to accomplish work assignments as scheduled, budget estimates, changes in production techniques and standards, rearrangement of machinery, or other facility changes
- Anticipated how work processes may be affected by changes associated with BRAC and TRADOC Center of Excellence, transformation, restationing, and the operational environment to develop creative and highly effective strategies or alternatives to meet organizational goals
- Performed duties as principal advisor on all matters about the evaluation of the Systems Approach to Training (SAT)
- Promotes the participation of employees in such programs as the suggestion/ cost reduction program, prevention of sexual harassment, and consideration of others training
- Assigned area, ensure that equal opportunity programs are implemented and operated to accomplish equal employment opportunity goals by DA and local policy
- Fort Eustis
Facility Security Officer S2
U.S. Army
07.2007 - 01.2009
- Company Overview: Fort Bliss
- Trained and proficient with Defense Security Service (DSS), Defense Information System for Security (DISS)
- Demonstrated comprehensive understanding of Intelligence Community Directives (ICDs) associated with SCIF accreditations as well as policies governing TEMPEST requirements
- Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process including personnel vetting process
- Served as Security Officer responsible for Physical, Personnel, Information, Industrial, Disclosure, Operations, Force Protection and Technology Security functions
- Served as the OPSEC Officer, Physical Security Officer/Provost Marshal, Foreign Disclosure Officer, Technology Protection Officer, and Force Protection Program Manager, which are designated positions required by Army Regulations
- Served as principal advisor to the PEO, DPEO and executives and managers at all levels on all security matters
- Has the ability to work in a dynamic work environment
- Identify investigated or resolved policy compliance security issues or inquiries
- Considered risk or challenges associated with security mission
- Vulnerabilities based on data received and works with supervisor to identify areas and methods to mitigate vulnerabilities and/ or resolve the security challenge
- Engages the client on routine to complex issues to ensure their needs and those of the organization are met
- Possessed security skills in other communities other than the Intelligence Community, such as Special Access Program, National Reconnaissance Office, Department of Defense
- Maintained all physical security in and outside of the compound with CCTV
- Managed access of personnel entering and exiting the premises
- Conducted maintenance on all locks x10s that contained secret material including the recoding of all locks
- Issued and managed RFID badging for unrestricted access to the facility
- Investigates work-related problems, to identify causes, and implements corrective actions that can be taken within the limits of the incumbent's authority
- Prepared operating instructions and work schedules
- Developed quality and quantity standards
- Adjusted plans, assignments, and methods as necessary to accomplish the work as effectively and economically as feasible
- Fort Bliss
Driver to Assistant Commandant
U.S. Army
07.2007 - 01.2009
- Company Overview: Fort Bliss
- Direct line supervisor to one soldier who was the CSM of Fort Bliss
- Maintained the secret safe, managed NIPER & SIPPER Net for Assistant Commandant, Commanding General of Fort Bliss VTC conferences
- Managed all travel arrangements for the Assistant Commandant, catered to VIPs that would come in for conferences (ranks ranging from CSM – 4 Star Generals) as well as international diplomats
- Maintained day to day scheduling and meetings that the Commandant was to attend
- Fort Bliss
TRADOC Advanced Individual Training School S3
U.S. Army
07.2007 - 01.2009
- Company Overview: Fort Bliss
- Supervised (admirative management) the receipt, storage, issue, and preparation of ammunition, ammunition components and explosives for transportation and storage
- Ammunition stock control and accountings procedures for surveillance inputs, conducts ammunition inspections, and tests, performs inspections of containers and vehicles transporting ammunition
- Inspected storage locations, ensuring compliance with storage compatibility, quantity distance, and explosive safety limits
- Additionally ensures compliance with all ammunition safety requirements as prescribed in applicable Army Regulations
- Assisted in receipt, storage, issue, maintenance, modification, destruction, and demilitarization of explosive items
- Performed ammunition supply stock control and accounting duties using both automated and manual procedures
- Operates MHE to maneuver ammunition
- Performed duties in preceding skill level, supervises lower grade soldiers and provides technical guidance to the soldiers in the accomplishment of their duties
- Assisted in the preparation of transportation of ammunition, ammunition components and explosives
- Prepared/reviewed ammunition storage waivers and complex ammunition malfunction reports
- Ensured ammunition quality assurance/quality control procedures are followed
- Fort Bliss
Ammunition Specialist
U.S. Army
06.2005 - 07.2007
- Served as a Senior Military Ammunition specialist and a Fueler for the loading and refueling of Apache, Chinook, and Blackhawk helicopters
- Mail Handler who oversaw and dispatched mail throughout Afghanistan for the Battalion when the unit was deployed
- Selected workers and assigns tasks to be performed
- Explained work requirements, methods, and procedures; instructs and demonstrates new procedures to subordinates; and provides advice when problems arise
- Reviewed work in progress or on completion
- Determined equipment, supplies, and maintenance required
- Ensured that material is ordered and delivered to work sites so as not to delay work
- Coordinated work operations as needed with supervisors of other organizations and functions
Ammunition Specialist
U.S. Army
06.2003 - 06.2005
- Company Overview: Fort Hood
- Ammunition Surveillance, inspecting packaging of open ammunition and the accountability as well as the resealing, redistributing, and transportation to and from the Ammo Supply Point (ASP) of Fort Hood Texas.
- Fort Hood
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Doctorate - Homeland Security
Saint Leo University
08-2028
Master of Science - Behavioral Studies
Saint Leo University
12-2019
Bachelor of Science - Criminalistics
Saint Leo University
06-2015
Skills
- Security operations experience
- Administrative operations
- Inventory management
- Conflict resolution
- Risk management
- Strategic planning and analysis
- Project management
- Project planning and development
- Project scheduling
- Relationship building
- Logistics management
- Advanced problem solving
- Purchasing and procurement
- Productivity improvement
Certification
Purchasing Requisition Web (PR Web) Training Warrior Leader Course
United States Army Battle Staff NCO Course
LICENSES/CERTIFICATES:
30hr OSHA Construction Certified 30hr OSHA General Industry Certified Secret Security Clearance
Army Management Staff College Foundations Course Certification (CES) Army Management Staff College Basic Course Certification (CES)
Risk Management Certified
FEMA Basic Incident Command System for Initial Response Certified Technical Chemical Surety Material Certification
Hazwoper Certification
Commercial Driver’s License (CDL Class A)
Environmental Management System Awareness (EMS) Certification Ammunition Operations Center Overview (AOC) Certification Ammunition Quality Assurance Certification
Conduct MANPAD System Training using Moving Target Simulator Certification CBRN Logistics Certification
Information Assurance Security Officer Certification
Army Training Requirements and Resources System (ATRRS) Certification Small Group Leader/Instructor Certification
Over 8 years of Military and Experience in Operations, Training, Budgeting and Transportation Toxic Material Handler Basic Training
Ammunition Specialist course, ATRRS Training course,
Defense Hazardous Materials Hazardous Waste Handling Course, Operations, and Intelligence Assistant Course,
Emergency Response to Terrorism Course, Equal Employment Opportunity Course, Fiscal Law Course,
TRADOC Quality Assurance Evaluator's Course Overview of Acquisition Ethics Course
COR in a Contingency Environment Course COR with a Mission Focus Course
Additional Information
Microsoft proficient word, excel, PowerPoint. Teams proficient
DISS proficient
ATTARS proficient
Timeline
Facility Operations
Odyssey
05.2022 - 08.2023
Supply & Service Tech
DFMWR (Directorate of Family Morale Welfare Recreation)
05.2021 - 08.2022
Toxic Material Handler
Department of Defense
08.2020 - 02.2021
Ordinance Tech
AECOM
02.2018 - 07.2018
Training Room NCOIC
U.S. Army
01.2009 - 06.2011
Facility Security Officer S2
U.S. Army
07.2007 - 01.2009
Driver to Assistant Commandant
U.S. Army
07.2007 - 01.2009
TRADOC Advanced Individual Training School S3
U.S. Army
07.2007 - 01.2009
Ammunition Specialist
U.S. Army
06.2005 - 07.2007
Ammunition Specialist
U.S. Army
06.2003 - 06.2005
Master of Science - Behavioral Studies
Saint Leo University
Bachelor of Science - Criminalistics
Saint Leo University
Purchasing Requisition Web (PR Web) Training Warrior Leader Course
United States Army Battle Staff NCO Course
LICENSES/CERTIFICATES:
30hr OSHA Construction Certified 30hr OSHA General Industry Certified Secret Security Clearance
Army Management Staff College Foundations Course Certification (CES) Army Management Staff College Basic Course Certification (CES)
Risk Management Certified
FEMA Basic Incident Command System for Initial Response Certified Technical Chemical Surety Material Certification
Hazwoper Certification
Commercial Driver’s License (CDL Class A)
Environmental Management System Awareness (EMS) Certification Ammunition Operations Center Overview (AOC) Certification Ammunition Quality Assurance Certification
Conduct MANPAD System Training using Moving Target Simulator Certification CBRN Logistics Certification
Information Assurance Security Officer Certification
Army Training Requirements and Resources System (ATRRS) Certification Small Group Leader/Instructor Certification
Over 8 years of Military and Experience in Operations, Training, Budgeting and Transportation Toxic Material Handler Basic Training
Ammunition Specialist course, ATRRS Training course,
Defense Hazardous Materials Hazardous Waste Handling Course, Operations, and Intelligence Assistant Course,
Emergency Response to Terrorism Course, Equal Employment Opportunity Course, Fiscal Law Course,
TRADOC Quality Assurance Evaluator's Course Overview of Acquisition Ethics Course
COR in a Contingency Environment Course COR with a Mission Focus Course
Doctorate - Homeland Security
Saint Leo University
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