Summary
Overview
Work History
Education
Skills
Timeline
Intern

Mona Sylva

Plymouth,MA

Summary

Dynamic and detail-oriented professional with proven organizational skills and a strong background in front desk operations at BILH. Adept at managing multi-line telephone systems and enhancing customer satisfaction through effective communication. Recognized for reducing data entry errors and streamlining office procedures to support overall efficiency.

Overview

50
50
years of professional experience

Work History

Receptionist

BILH
05.2000 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Administration Clerk

Jordan Hospital
05.1987 - 05.2000
  • Handled incoming phone calls and answered questions from callers.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Dietary Aide/ Supervisor

Jordan Hospital
05.1975 - 05.1987
  • Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
  • Mentored and trained new dietary aides, ensuring proper adherence to safety protocols and nutritional guidelines.
  • Achieved high levels of cleanliness by implementing sanitation procedures in accordance with health department regulations.
  • Promoted an inclusive environment within the dietary team through cultural sensitivity training initiatives.
  • Managed daily food production schedules, ensuring timely service and minimized waste.
  • Served meals to residents in accordance with established schedules and dietary procedures.

Education

High School Diploma -

Plymouth Carver High School
Plymouth, MA

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Mail handling
  • Multi-line telephone operation
  • Mail distribution
  • Front desk operations

Timeline

Receptionist

BILH
05.2000 - 03.2025

Administration Clerk

Jordan Hospital
05.1987 - 05.2000

Dietary Aide/ Supervisor

Jordan Hospital
05.1975 - 05.1987

High School Diploma -

Plymouth Carver High School

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Mona Sylva