Mona Talbot
Napoleonville,LA
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, timesheets and project needs.
Overview
19
19
years of professional experience
Work History
Cost Analyst
Turner Industries
Baton Rouge, LA
08.2022 - 02.2024
- Implemented operational changes to promote cost efficiency.
- Calculated total costs and compared budgets with actual expenses.
- Assisted management with important cost and benefit decisions.
- Tracked changing labor and supply costs and prepared periodic cost reconciliation reports.
- Provided support with auditing activities related to cost analysis.
- Generated monthly reports highlighting key findings from cost analyses conducted by the team.
Office Manager
Service Mortgage Co.
Plattenville, LA
08.2021 - 07.2022
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Organized company events including holiday parties, team building activities .
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Track Admin
Universal Personnel
Norco, LA
08.2008 - 11.2020
- Handled managment of communication with Contractors by taking and making telephone calls, reviewing and prioritizing timesheets.
- Established good communication with Contractors.
- Gathered timesheets from Contractors to prepare weekly payroll data for processing by payroll coordinator.
- Changes rates and skills for contractors in Track.
- Developed training initiatives for new incoming Timekeeper's.
- Delivered instructions on logical track database modeling for timekeeper's.
- Provided required weekly, monthly and quarterly reports.
- Responded to contractors and vendor inquiries via email and telephone, providing updated and accurate information.
- Over saw invoicing and billing functions, achieving consistent and accurate payments.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Reviewed and clarified case notes, processed daily case work assignments and document retention, and conducted record searches to support field investigators.
- Helped with Material REQ's (ordering materials)
- Filled out REQ forms for new PO's.
Track Admin
Universal Personnel (Shell Convent)
Convent, LA
03.2005 - 04.2008
- Coordinated with Construction teams to track and report attendance.
- Reviewed and approved production timecards daily.
- Documented out-of-ordinary situations in Track, including unplanned absences and time-card errors.
- Created day-off schedules and monitored available and used days off for each employee.
- Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
- Gathered timesheets to prepare weekly payroll and data for processing by payroll coordinator.
- Analyzed accounts to discover discrepancies and resolve all issues promptly.
- Classified, sorted and filed correspondence, articles, records and other documentations to maintain organized filing system.
- Received, filed and processed paperwork and documents for on-boarding employees.
- Identified, researched and resolved issues with hours worked.
Education
High School Diploma -
Assumption High School
Napoleonville, LA05-1983
Skills
- Cost Control
- Time Management Abilities
- Problem-Solving
- Relationship Building
- Attention to Detail
- Data Collection
- Excellent Communication
- Team Collaboration
- Project Coordination
- Professionalism
- Task Prioritization
- Reliability
- Multitasking
- Effective Communication
- Organizational Skills
- Time Management
- Decision-Making
- Active Listening
Timeline
Cost Analyst
Turner Industries
08.2022 - 02.2024
Office Manager
Service Mortgage Co.
08.2021 - 07.2022
Track Admin
Universal Personnel
08.2008 - 11.2020
Track Admin
Universal Personnel (Shell Convent)
03.2005 - 04.2008
High School Diploma -
Assumption High School