Mona Tolbert

• Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
• Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.

Advocated for the best interests of children during mediation sessions, working collaboratively with other professionals toward successful case resolutions.

• Provided emotional support for children throughout the legal process, helping them feel safe and heard.
• Promoted child well-being through regular visitations ensuring their physical, mental, educational, and emotional needs were met.
• Fostered positive relationships with key stakeholders, including social workers, attorneys, and foster families to ensure proper care and safety of children.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Demonstrated sensitivity to cultural diversity in working with children from various backgrounds and circumstances.
• Conducted interviews with parents, foster parents, school officials, and other individuals to better understand client's needs.

• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Completed precise measurements using special tools.
• Identified and documented quality discrepancies for management to develop resolutions.
• Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
• Followed standard operating procedures for inspections and tests.

• Monitored student behavior and administered discipline as needed.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Enforced school and class rules to maintain order in classroom.