Mona Vaidya
Woodbridge,VA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
13
13
years of professional experience
Work History
Pick and Pack
Amazon
Springfield , Va
08.2020 - Current
- Greeted customers and provided information about products.
- Assisted in the unpacking, stocking, and organizing of new merchandise.
- Demonstrated product features to customers.
- Communicated with vendors regarding new products, pricing, delivery dates.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Packaged items with appropriate materials to prevent damage during shipping.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
Sandwich Artist
Subway
Woodbridge, VA
07.2012 - 07.2021
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Stocked shelves with products and supplies.
- Maintained cleanliness of work area throughout shift.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
Cashier
Wendy's
Woodbridge, VA
07.2010 - 12.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Bachelor of Arts -
Tribhuvan University
Kathmandu Nepal 06.1986
Skills
- Cash Handling
- Payment Collection
- Customer Assistance
- ID Verification
- Customer Service
- Returns Processing
- Payment Processing
- Inventory Management
- Cleaning and Sanitizing
- Product Knowledge
- Cash Drawer Balancing
- Ordering and Stocking
- Written and Verbal Communication
- Customer Relations
- Order Packaging
- Order Fulfillment
- Quality Control
- Stock Management
- Loading and Unloading
- Stockroom Maintenance
- Quick Learner
Timeline
Pick and Pack
Amazon
08.2020 - Current
Sandwich Artist
Subway
07.2012 - 07.2021
Cashier
Wendy's
07.2010 - 12.2020
Bachelor of Arts -
Tribhuvan University