Mona Wickersham

• Enhanced guest satisfaction through attentive service and prompt issue resolution.
• Trained staff on best practices for delivering exceptional dining experiences.
• Implemented feedback systems to gather insights for continuous improvement.
• Assisted with scheduling and managing team workflows to optimize efficiency.
• Collaborated with kitchen staff to ensure timely food delivery and quality standards.
• Monitored restaurant environment to maintain cleanliness and comfort for guests.

• Led daily operations to ensure efficient restaurant functionality.
• Managed staff scheduling to optimize labor costs and service quality.
• Developed training programs for new employees to enhance service standards.
• Implemented inventory management systems to reduce waste and improve stock accuracy.
• Coordinated promotional events to increase customer engagement and sales volume.

My position consists of ensuring that my store is run 100% and keeping my store clean and organized for the guests, as well as my team.

Managed not just the one location, but also the location in Austin, TX.

Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Assisted in recruiting, hiring and training of team members.

• Directed operational strategies to enhance efficiency across multiple departments.
• Streamlined supply chain processes, reducing lead times and improving inventory management.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Established team priorities, maintained schedules and monitored performance.