Mona Yousef
Miramar,FL
Summary
Proven leader with extensive experience at Cordelia LLC, enhancing operational efficiency and customer satisfaction. Excelled in strategic planning and problem-solving, driving business growth through innovative product management and effective team development. Skilled in negotiation and cross-functional teamwork, consistently achieving goals with a keen focus on results.
Overview
8
8
years of professional experience
Work History
Manager
Cordelia LLC
05.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Product Development Specialist
Costco
10.2016 - 04.2020
- Developed business cases for proposed products and presented to project stakeholders.
- Collaborated with suppliers to obtain new raw materials and improve supply chain for smooth production.
- Coordinated with vendors for the sourcing of components necessary for prototype creation, expediting production timelines.
- Optimized supply chain processes for raw materials procurement, resulting in cost savings and increased efficiency.
- Reviewed product formulations for quality, cost-effectiveness and compliance with brand guidelines and category parameters.
- Enhanced product performance by identifying and implementing innovative design changes.
- Organized trade shows and product demonstrations to showcase new offerings, generating interest from potential clients and increasing market awareness.
- Provided training and support to sales teams on newly launched products, boosting their ability to effectively sell them in the marketplace.
- Gathered quotes, created prototypes and arranged raw materials shipments to meet tight production deadlines.
- Negotiated contracts with external partners to ensure favorable terms regarding pricing, delivery timescales, and quality assurances were maintained during production phases of projects.
- Conducted market research and analyzed competitor products for the development of unique features and functionalities.
- Collaborated with Research and Development, Marketing and [Type] teams from development to product launch to achieve milestone deadlines.
- Maintained up-to-date knowledge on industry trends and emerging technologies, providing vital input for strategic decision-making within the organization.
- Integrated new technology such as [Software] to enhance products and develop new products.
- Conducted post-launch evaluations by gathering customer feedback on newly released products; identified areas requiring modification or improvement.
- Managed budgets and timelines for multiple projects concurrently, ensuring timely completion within allocated resources.
- Facilitated brainstorming sessions to generate new ideas for product improvements and line extensions.
- Conducted market research to understand customer needs and identify potential opportunities.
- Negotiated with vendors and manufacturers on pricing, services and scheduled shipping windows.
- Traveled to manufacturing facilities to evaluate product creation and point out potential issues.
- Wrote comprehensive user manuals for new products and additional technical documentation.
Education
Logistics in Supply Chain
Florida International University
Miami, FL12.2025
Certification - DOT Hazmat Shipping Certification
Hazmat School
Online07.2024
Certification - Supply Chain Analytics
Rutgers, The State University of New Jersey
New Brunswick, NJ06.2024
Certification - Supply Chain Operations
Rutgers, The State University of New Jersey
New Brunswick, NJ06.2024
Bachelor of Science - Biology
University of Central Florida
Orlando, FL06.2019
Certification - Dental Assisting
Everest College
Ontario, CA06.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Business Administration
- Marketing
- Negotiation
- Product Management
- Budget Control
- Business Development
- Financial Management
- Contract Management
- Brand Management
- Lead Generation
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Team Development
- Managing Operations and Efficiency
- Training and Development
- Goal Setting
- Documentation And Reporting
- Negotiation and Conflict Resolution
- MS Office
- Idea Development and Brainstorming
- Business Analysis and Reporting
- Cost Control
- Emergency Response
Timeline
Manager
Cordelia LLC
05.2020 - Current
Product Development Specialist
Costco
10.2016 - 04.2020
Logistics in Supply Chain
Florida International University
Certification - DOT Hazmat Shipping Certification
Hazmat School
Certification - Supply Chain Analytics
Rutgers, The State University of New Jersey
Certification - Supply Chain Operations
Rutgers, The State University of New Jersey
Bachelor of Science - Biology
University of Central Florida
Certification - Dental Assisting
Everest College
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