MonaAnn Gozzano
Portland
Summary
Quite a bit of customer service experience, great with customers and very enthusiastic and approachable. Very passionate in the service and food industry. I work very well individually or in groups, excellent phone and communication skills, proficient with Microsoft word, as well as having excellent organizational skills. I'm seeking a job where I can utilize my skills I have acquired through my previous employments, as well as obtain new skills to utilize in the future. I enjoy working with customers, and making their experiences pleasant and leaving them wanting to come back. I am very flexible with my days and hours for work.
Overview
12
12
years of professional experience
Work History
Janitorial Worker
Davis Tool
Hillsboro
01.2024 - Current
- Cleaning floors, walls and stairwells in facility and workshop
- Removal of trash, recycling and cardboard
- Stocking janitorial supplies
- Maintaining a clean and safe environment around machines and tools
Server and cook
Pizza Hut
Florence
04.2017 - 10.2018
- Tasked with preparing food and making food to customers specifications.
- I helped to set up, maintain and take down lunch buffets, as well as taking customers orders and serving their meals in a timely manner.
- Also tasked with maintaining cleanliness of both front and back of the restaurant to ensure a clean, safe and inviting atmosphere.
- As well ensuring that every customer had an excellent experience every visit.
Game attendant
Funtastic Entertainment
Puyallup
08.2016 - 10.2016
- Tasked with collecting tickets from customers, setting up and dismantling games as well as resetting games in between customers.
- Instructing customers how games are played, as well as ensuring a safe and pleasant experience for customers.
Receptionist
CCIS insurance
Fresno
06.2013 - 08.2016
- Tasked with answering phone calls from customers and routing the call to the appropriate CCIS associate for further assistance, also with filing documents and paperwork for staff and customers into the computer.
- While maintaining the general cleanliness of the office to ensure that it always maintained a professional appearance.
Education
Highschool diploma -
Bullard highschool
Fresno, California06.2016
Skills
- Teamwork
- Critical Thinking
- Highly Organized
- Good time management
- Attention to Detail
- Active Listening
- Flexibility and Adaptability
- Hard Working
- Microsoft Office Word
- Self-motivation
- Interpersonal Skills
- Conflict Resolution
- Problem Solving
- Creativity
- Computer Skills
- Decision Making
- Time Management
- Communication
- Effective Time Management
- Adaptability
- Fast Learner
- Communication Skills
- Ability to Work in a Team
- Ability to Multitask
- Ability to Work Under Pressure
- Customer Service
- Floor cleaning
- Supply restocking
- Chemical handling
- Cleaning and sanitizing
- Floor maintenance
- Work prioritization
- Reliability and punctuality
Hobbies and Interests
- Painting
- Writing
- Gardening
- Cooking
Personal Information
Title: Customer Service
Timeline
Janitorial Worker
Davis Tool
01.2024 - Current
Server and cook
Pizza Hut
04.2017 - 10.2018
Game attendant
Funtastic Entertainment
08.2016 - 10.2016
Receptionist
CCIS insurance
06.2013 - 08.2016
Highschool diploma -
Bullard highschool