Mona D Bishop
Coconut Creek,FL
Summary
Detail-oriented and methodical Medical Billing Specialist offering 10+ years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Familiar with contracts and other documents affecting billing processes.
Overview
14
14
years of professional experience
Work History
Senior Billing Specialist
Atriust Health
10.2012 - 12.2023
- Enhanced customer satisfaction by addressing billing inquiries professionally and providing effective solutions.
- Improved cash flow by promptly resolving outstanding invoices and accounts receivable issues.
- Negotiated payment plans with delinquent clients, minimizing losses while maintaining positive customer relationships.
- Increased team productivity by delegating tasks effectively based on individual strengths and workload capacity.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Filed and updated patient information.
- Assisted in maintaining HIPAA compliance, safeguarding patient information during billing processes.
- Trained new staff members on Medicare billing procedures and best practices, improving team efficiency.
- Worked well within team setting, providing support and guidance.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Utilized various software programs to process customer payments.
- Participated in regular training sessions, staying up-to-date with latest industry trends, tools, and best practices, ultimately enhancing job performance.
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
Medical Billing Specialist
Harvard Vanguard Medical Associates
05.2010 - 10.2012
- Communicated effectively and extensively with other departments to resolve claims issues.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Verified insurance of patients to determine eligibility.
- Maintained accurate records of customer payments.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Corrected, completed and processed claims for multiple payer codes.
- Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
Education
Associate of Science - Health Administration
Massachusetts Bay Community College
Wellesley Hills, MA06.1975
Skills
- Insurance knowledge (Commercial, Medicaid and Medicare)
- HIPAA Compliance
- Electronic Health Record Applications ( EPIC, IDX & PSI-MED)
- Insurance claims processing and analysis
- Medical terminology expertise
- Insurance coding (ICD-10, CPT and HCPCS)
- Regulatory Compliance
- MS Office
- Team Collaboration Aptitude
Timeline
Senior Billing Specialist
Atriust Health
10.2012 - 12.2023
Medical Billing Specialist
Harvard Vanguard Medical Associates
05.2010 - 10.2012
Associate of Science - Health Administration
Massachusetts Bay Community College
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