Mona Dee Vance

Operations Leader with experience directing national office operations activities, processes, and strategies for Xerox Corporation, Pitney Bowes Management Services, Document Technologies, and Ricoh Americas in the government, manufacturing, finance, education, healthcare, hotel management, and hospitality sectors. Proficient with the International Organization for Standardization (ISO). Skilled at providing complex outsourcing management solutions and optimizing benefits on equipment investments, staff, and business processes. Met or exceeded established business target goals of renewal win rate (RWR), business case production on new business, service level agreement (SLA) compliance, renewal rates with no cancellations, and billing/payment processing aligned to the day sales outstanding (DSO) target at 60 days or less for the total operation. Expertise in project management and team building. Founded B & V Enterprise LLC to aid small businesses/nonprofits as a business operational excellence consultant.

Operations professional with a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Knowledgeable Operations Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Seasoned Operations Manager and talented leader with 30+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Dedicated outsourcing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Dynamic individual with hands-on experience in operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Working manager roles with foundational knowledge in business management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Hardworking and passionate job seeker with strong organizational skills eager to secure an operations position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced with managing delivery operations, ensuring streamlined logistics and efficient service. Utilizes strategic planning and resource management to optimize workflow and meet business objectives. Track record of fostering team collaboration and adapting to dynamic operational needs.

Professional and experienced operations manager with strong background in logistics and supply chain management. Proven ability to lead teams, optimize processes, and ensure timely and efficient deliveries. Known for adaptability, reliability, and focus on achieving results through effective team collaboration. Skilled in strategic planning, vendor management, and problem-solving.

Operations professional prepared for new challenges, known for optimizing delivery processes and enhancing customer satisfaction. Proven ability to lead cross-functional teams towards achieving operational goals, adapting strategies to evolving demands. Reliable team collaborator with knack for problem-solving and achieving results in high-pressure environments.

Qualified Operations Manager with solid background in delivery operations management, ensuring smooth and efficient logistics. Successfully led teams to enhance operational workflows and improve service quality. Demonstrated expertise in resource allocation and strategic planning to meet dynamic business needs.

Operations Leader with experience directing national office operations activities, processes, and strategies for Xerox Corporation, Pitney Bowes Management Services, Document Technologies, and Ricoh Americas in the government, manufacturing, finance, education, healthcare, hotel management, and hospitality sectors. Proficient with the International Organization for Standardization (ISO). Skilled at providing complex outsourcing management solutions and optimizing benefits on equipment investments, staff, and business processes. Met or exceeded established business target goals of renewal win rate (RWR), business case production on new business, service level agreement (SLA) compliance, renewal rates with no cancellations, and billing/payment processing aligned to the day sales outstanding (DSO) target at 60 days or less for the total operation. Expertise in project management and team building. Founded B & V Enterprise LLC to aid small businesses/nonprofits as a business operational excellence consultant.

Operations Leader with experience directing national office operations activities, processes, and strategies for Xerox Corporation, Pitney Bowes Management Services, Document Technologies, and Ricoh Americas in the government, manufacturing, finance, education, healthcare, hotel management, and hospitality sectors. Proficient with the International Organization for Standardization (ISO). Skilled at providing complex outsourcing management solutions and optimizing benefits on equipment investments, staff, and business processes. Met or exceeded established business target goals of renewal win rate (RWR), business case production on new business, service level agreement (SLA) compliance, renewal rates with no cancellations, and billing/payment processing aligned to the day sales outstanding (DSO) target at 60 days or less for the total operation. Expertise in project management and team building. Founded B & V Enterprise LLC to aid small businesses/nonprofits as a business operational excellence consultant.

Operations Leader with experience directing national office operations activities, processes, and strategies for Xerox Corporation, Pitney Bowes Management Services, Document Technologies, and Ricoh Americas in the government, manufacturing, finance, education, healthcare, hotel management, and hospitality sectors. Proficient with the International Organization for Standardization (ISO). Skilled at providing complex outsourcing management solutions and optimizing benefits on equipment investments, staff, and business processes. Met or exceeded established business target goals of renewal win rate (RWR), business case production on new business, service level agreement (SLA) compliance, renewal rates with no cancellations, and billing/payment processing aligned to the day sales outstanding (DSO) target at 60 days or less for the total operation. Expertise in project management and team building. Founded B & V Enterprise LLC to aid small businesses/nonprofits as a business operational excellence consultant.

Operations Leader with experience directing national office operations activities, processes, and strategies for Xerox Corporation, Pitney Bowes Management Services, Document Technologies, and Ricoh Americas in the government, manufacturing, finance, education, healthcare, hotel management, and hospitality sectors. Proficient with the International Organization for Standardization (ISO). Skilled at providing complex outsourcing management solutions and optimizing benefits on equipment investments, staff, and business processes. Met or exceeded established business target goals of renewal win rate (RWR), business case production on new business, service level agreement (SLA) compliance, renewal rates with no cancellations, and billing/payment processing aligned to the day sales outstanding (DSO) target at 60 days or less for the total operation. Expertise in project management and team building. Founded B & V Enterprise LLC to aid small businesses/nonprofits as a business operational excellence consultant.

• Promoted to [Job Title] after [Number] years with the company.
• Earned the “[Award Name]” Award in [Year] for [Accomplishment].
• Supervised team of [Number] staff members.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and resolved [Issue] which led to [Results].

• Project Management Institute, Certified Member
• Kentuckiana Chapter of the Project Management Institute (KIPMI), Certified Member
• Managed Print Services Association, Member

• —People / Resource Management—
• Led total people management (TPM) operations and onsite delivery of outsourcing management to end-user customers.
• Key contributor to staff requisitions, recruitment, hiring selection, and onboarding staff.
• Assessed capacity and allocated/managed resources to ensure optimal availability to meet contracted service level agreement (SLA) and key performance indicator (KPI) objectives.
• Guided staff through consistent one-on-ones, goal planning, appraisals, professional skills training/development, performance evaluations, career path objectives, and talent management.
• Managed teams through all phases of change management and service excellence by collaborating with enterprise HR.
• Mentored targeted, high-potential employees to prepare for the next career advancement level.
• Removed operations obstacles by setting expectations, empowering others, and facilitating regular discussions.
• —Client Relationships / Customer Service—
• Ensured customer satisfaction, strengthened interactions, and fulfilled contract commitments by managing client relationships and verifying contract compliance.
• Established customer-orientated hotel and hospitality management, including Facilities, Housekeeping, and Operations.
• Delivered solutions to meet targeted profit, revenue growth, cost, and productivity goals.
• Provided expert problem-solving management support around customer issues/complaints while demonstrating the ability to communicate with and influence stakeholders at all business levels.
• Collaborated with client teams during budgeting, spearheaded efforts on new business development, analyzed client needs, and recommended additional service offerings.
• Created reporting metrics, established benchmarks, instituted best practices, compiled client management reports, and conducted operation results review meetings.
• Served as the principal liaison between the company, the client, and site employees and championed customer satisfaction by actively inspecting onsite service activities through regular site visits and end-user feedback.
• Marketed support service offerings throughout the organization, including the orientation of client staff to operational methods used at each location.
• —Process / Project Management—
• Executed deliverables to specified standards across diverse territories and ensured compliance with policies and procedures encompassing Employee Health & Safety (EH&S), ethics training, and information security.
• Spearheaded activities to sharpen productivity, effectively manage costs, and generate higher margins.
• Led service initiatives to enhance customer quality/value and the efficiency of internal support processes, including problem management and continuous service improvement.
• Developed departmental plans around business, production, and organizational priorities, as well as for the systems and services that supported company and business unit needs.
• Established operational objectives and work plans while delegating assignments to qualified staff.
• Achieved measurable and expected on-time and on-budget results.
• Analyzed workflow and resource allocation to verify efficient and cost-effective operations, developed/implemented process and service enhancements as needed, and reviewed P&Ls, overtime, and other costs associated with the location.