Monae Black
Aubrey
Summary
Seeking Field Auditor role with 9 years of experience in conducting physical audits and resolving audit issues. Proven track record in analyzing documentation for compliance and accuracy, identifying errors, and implementing process improvements. Strong skills in attention to detail, problem-solving, and maintaining meticulous records to uphold high standards of accuracy and compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auditor, Claims
Progressive Insurance
Aubrey
07.2024 - 10.2025
- Analyzed claim documentation to ensure accuracy and compliance with regulatory standards.
- Verified claims processing adhered to both company policies and state regulations.
- Identified and rectified errors, overpayments, and inconsistencies in claims.
Collections
Internal Revenue Service
Detroit
07.2023 - 04.2024
- Assisted taxpayers in resolving account discrepancies, ensuring a high standard of professional customer service.
- Developed and implemented customized payment solutions, facilitating efficient balance resolution for clients.
- Maintained meticulous documentation of all interactions, upholding compliance and accuracy standards.
Manager
In and Out Tax Service
Eastpointe
01.2016 - 05.2023
- Supervised and trained a team of tax preparers and administrative staff to uphold high standards of accuracy and client service.
- Conducted and reviewed internal and external audits for individual and business clients to ensure compliance with federal and state laws.
- Researched and resolved IRS and state audit notices, prepared documentation, and represented clients during audit reviews.
- Implemented process improvements that increased efficiency and reduced filing errors.
Patient Care Specialist
CVS Health
Detroit
11.2021 - 03.2023
- Managed high call volumes to address patient billing and insurance inquiries, ensuring clarity and satisfaction.
- Resolved escalated patient issues, enhancing patient experience and maintaining compliance with healthcare standards.
- Maintained accurate and comprehensive patient records within healthcare systems, contributing to data accuracy and quality care.
Education
B.S. - Accounting
Southern New Hampshire University
06.2028
Pharmacy Technician Trainee -
Texas State Board of Health
01.2024
Skills
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem Solving
- Communication & Interpersonal Skills
- Call Center Operations
- Data Entry & Documentation
- Insurance Policy Support
- Billing & Payment Assistance
- Multitasking in Fast-Paced Environments
- Team Collaboration & Training
- Customer Satisfaction & Retention
- Communication
- Attention To Detail
- Problem-solving
- Time Management
- Organizational Skills
Certification
Pharmacy Technician Trainee, Texas State Board of Health, 01/01/24
Timeline
Auditor, Claims
Progressive Insurance
07.2024 - 10.2025
Collections
Internal Revenue Service
07.2023 - 04.2024
Patient Care Specialist
CVS Health
11.2021 - 03.2023
Manager
In and Out Tax Service
01.2016 - 05.2023
B.S. - Accounting
Southern New Hampshire University
Pharmacy Technician Trainee -
Texas State Board of Health