Monae Byrne
Colorado
Overview
24
24
years of professional experience
Work History
Project Coordinator
TrackMy Solutions, LLC
08.2024 - Current
- Managed a large client portfolio to develop and deploy a technology-based vaccination scheduling and administrative solution following the agile methodology.
- Regularly facilitated stakeholder and executive eladership meetings to review the project status and client needs.
- Exhibited leadership, change management, and product management through the lifecycle of each project.
- Provided ongoing consultation for R&D innovation and optimization.
- Spearheaded initiatives to enhance user experience and streamline process, resulting in improved client satisfaction and project efficiency..
- Collaborated with cross-functional teams to ensure seamless integration of new technologies with existing systems, minimizing disruptions and maximizing productivity.
- Developed comprehensive project documentation and training materials to support team members and stakeholders throughout the project phases.
- Applied data analysis skills to measure project outcomes and identify areas for continuous improvement, ensuring alignment with organizational goals.
- Lead efforts and management the client revenue cycle to align with encounter reimbursement optimization goals.
- Managed the provider credentialing and licensing process.
Senior Virtual Care Program Coordinator
CommonSpirit Health (Rocky Mountain Region)
01.2019 - 06.2025
- Regularly facilitated and managed a vast number of virtual care programs and projects, including scaling outpatient and inpatient service lines across the health system (Colorado, Kansas, and Utah).
- Successfully lead a team of associates in managing day-to-day ambulatory operations, focusing efforts on regulatory compliance, satisfactory analyses, and policy.
- Created an end-to-end solution for remote patient monitoring, supporting cardiology, cardio-thoracic surgery, affordable community health networks, and pharmacy departments.
- Created and managed additional use cases in virtual urgent care, diabetes education, wound care, concussion management, school health care, virtual primary and specialty care, emergent behavioral health, transplant comprehensive services, NICU virtual care, virtual nursing, and virtual pharmacy.
- Designed, drafted, and implemented a sustainable and scalable Covid-19 telesolution exceeding 1,000 virtual encounters per day, which leverage an EPIC EMR video solution, Zoom Interface, and a subset of additional peripheral tools to support patients, providers, and the enterprise strategy.
- Regularly participated in key stakeholder engagement to support analysis, budgeting, training, marketing, and improvement measures.
- Reviewed, developed, published, and trained on all virtual resources that supported the ambulatory service line.
- Submitted and managed grant funding that impacted virtual product delivery.
- Owned and managed Hospital Transformation Program (HTP) standards through data delivery, change management, and ongoing monitoring.
- Managed patient and peer safety standard based on regulatory mandates.
- Facilitated NCQA standardization and gap analysis.
- Designed and implemented a Digital Patient Access Coordinator apprenticeship program to focus on digital health care patient access.
- Closely followed and aligned enterprise solutions with State and Federal telehealth regulations and policies in an ever-changing legislative landscape.
- Acted as a National Language Access lead, providing regular virtual care responses and opportunities.
Health Educator
Anthem
06.2018 - 12.2018
- Collaborated with multidisciplinary clinical teams to support members through their continuum of care.
- Developed and implemented a variety of comprehensive care plans based on member needs.
- Skillfully achieved departmental goals, objectives, standards of performance, policies, and procedures.
- Advocated for improved health policies and resources to prioritize collective wellness practices.
- Utilized database software systems for tracking program performance metrics and generating reports.
- Performed administrative duties such as scheduling appointments, maintaining databases and preparing necessary documents.
- Attended professional development opportunities related to emerging technologies used in health education delivery.
- Continuously researched scientific reports relevant to health education.
Client Manager / Health Educator
Incentahealth
12.2015 - 06.2018
- Successfully designed, implemented, and scaled and evidence-based diabetes prevention program following the standards designated by the Centers for Disease Control.
- Conducted weekly lifestyle coaching webinars focused on diabetes prevention modalities.
- Performed and presented consistent data analyses to meet recognition standards.
- Utilized data visualization tools such as Tableau and Power BI for program outcomes presentation.
- Conducted research activities such as surveys, focus groups, and interviews to identify needs and gaps in prevention services.
- Participated in professional conferences and workshops related to diabetes prevention.
- Designed innovation communication campaigns utilizing digital media platforms for promoting positive behavior change among target populations.
- Created innovative solutions to complex problems facing clients.
- Managed client accounts, tracked progress, and monitored quality assurance metrics.
- Developed marketing materials for ongoing promotion of services offered.
- Provided standards in the development of corporate wellness programs.
- Managed budgeting tools for client programs.
Case Management Specialist
Cigna
06.2015 - 12.2015
- Successfully managed client education programs targeting health improvement and disease prevention.
- Provided ongoing face-to-face education via seminars or one-on-one coaching to more than 400 ongoing client associates.
- Conducted regular health assessments, biometric analyses, and body composition testing.
- Provided regular analytics to the client and internal stakeholders to manage regulator and optimization objectives.
- Developed and implemented case management plans to meet individual client needs.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Coordinated referrals to appropriate social service agencies or healthcare providers as needed.
- Conducted assessments to identify service needs, strengths, resources, and support systems for clients.
- Collaborated with Human Resources to regularly support associate benefit needs and objectives.
- Educated clients on available community resources to assist with meeting identified needs.
Personal Trainer & Nutrition Consultant
Self-Employed, Contract-Based
01.2001 - 06.2015
- Successfully worked with a large portfolio of clients to support health and lifestyle goals through fitness training, nutrition consulting, and health coaching modalities.
- Regularly partnered with collaborative health providers to provide lifestyle modification options to patients with chronic conditions, co-morbidities, and general wellness maintenance.
- Lead individual and group classes in fitness courses, nutrition education, and general health lifestyle techniques.
- Created and supported health content aimed at promoting health lifestyle behaviors.
- Provided community-based programs through gyms, health clinics, country clubs, and schools.
Account Manager
Vega
08.2013 - 05.2014
- Consistently obtained and exceeded sales goals by >100%.
- Successfully negotiated and implemented profitable projects to increase product visibility.
- Strategized with territorial, regional, and national managers for account planning and opportunities.
- Regularly lead education seminars and training sessions, targeting products based on strategy goals.
- Resolved complex customer issues in a timely manner while maintaining positive rapport.
- Identified up-sell, cross-sell, and renewal opportunities to consistently improve customer satisfaction and to increase profitability and value.
Intern - Marketing and Community Outreach
Integrative Health, Inc.
10.2012 - 12.2012
- Devised a number of marketing and outreach initiatives, supporting continued organizational growth.
- Planned and facilitated onsite community and member events, promoting available services.
- Created a digital marketing platform to track customer outreach and ongoing retention.
- Assisted with other various administrative duties as needed.
Vitamin/HABA Buyer
Natural Grocers by Vitamin Cottage
01.2007 - 06.2009
- Lead buying efforts for the vitamin and health and beauty departments, working closely with account managers and cross-functional teams.
- Lead a team of approximately 8 department associates with regulatory supervisory responsibilities, including onboarding, training, scheduling, and managing day-to-day duties.
- Acted as a store lead for day-to-day responsibilities, including scheduling, key holder expectations, purchasing, inventory management, customer service, and training.
- Supported health education efforts with onsite health coach to support customer needs.
Timeline
Project Coordinator
TrackMy Solutions, LLC
08.2024 - Current
Senior Virtual Care Program Coordinator
CommonSpirit Health (Rocky Mountain Region)
01.2019 - 06.2025
Health Educator
Anthem
06.2018 - 12.2018
Client Manager / Health Educator
Incentahealth
12.2015 - 06.2018
Case Management Specialist
Cigna
06.2015 - 12.2015
Account Manager
Vega
08.2013 - 05.2014
Intern - Marketing and Community Outreach
Integrative Health, Inc.
10.2012 - 12.2012
Vitamin/HABA Buyer
Natural Grocers by Vitamin Cottage
01.2007 - 06.2009
Personal Trainer & Nutrition Consultant
Self-Employed, Contract-Based
01.2001 - 06.2015