Monae Green

• Class B license with passenger endorsement
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
• Provide excellent customer service to passengers throughout the travel process, addressing any concerns or issues that arise before, during, or after travel
• Communicated with dispatchers and other personnel to coordinate transportation schedules
• Dedicated and punctual individual with a strong work ethic
• Responsible for passenger, community, and personal safety
• Possesses exceptional communication, decision-making skills, and attention to detail and accuracy
• Knowledge of customer service principles and practices
• Attend all scheduled training sessions and safety meetings, keep current on policies

· An experienced customer service representative with a warm and professional phone polish and demeanor

· Helped large volume of customers every day with positive attitude and focus on customer satisfaction

· Documented and detailed calls and complaints using call center's CRM database

· Review, process, gather, and compile documentation of completeness, accuracy, and compliance

· Adhered to company policies and scripts to consistently achieve call-time and quality standards

· Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

· Excellent knowledge of warranties and policies

· Proven ability to build and foster relationships with clients through proactive outreach and follow up

· Ability to work well under pressure, liaising between other departments to resolve related issues

· Ability to work independently, retain and organize large amounts of information

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Resolved customer issues through thorough dispute investigation.
• Maintained up-to-date knowledge of product and service changes.
• Maintain a strong operational knowledge of products and services, prices, promotional events as it relates to the community
• Orientate membership options, proper use of equipment and class schedule
• Develop and foster relationships with co-workers and club members
• Ensure new member contractual agreements are completed accurately and signed
• Schedule appointment for personalize plan
• Update/close-out computerized member account
• Perform front desk duties
• Assist management with account documentation
• Instruct individuals on proper use of equipment
• Respond to customer questions concerning different plans/costs, financial transactions
• Conduct site safety walk-throughs
• Restock products for purchase at the front desk
• Perform light typing duties utilizing Microsoft Word
• Assist with equipment setups and delivery
• Assist with special projects as requested
• Resolve membership issues with excellent customer service.

• Professional, customer service-oriented mentality
• Demonstrating excellent attention to detail and accuracy in all communication with customers
• Display positive team work with others
• Management of handling payments: cash, credit, payment arrangements
• Provide detailed information on promotions, plans, and products
• Experience in building, maintaining, and managing client relationships
• Perform other duties as directed by management
• Provide assistance with changes, appointment cancellations, taking payments, and any other customer-based needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Analyzed customer data to identify trends and anticipate customer needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Provided excellent customer service
• Manage transactions with customers using cash registers
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Worked with floor team and managers to meet wide range of customer needs.

• Listen attentively to understand flight information
• Greeted traveler’s and assisted them with directions, flight information
• Multitasked in fast pace environment while working with other employees
• Operated computer and processed cash/credit transactions to sell and reissue tickets
• Verified customers had proper identification and documents for travel
• Provide Essential Documentation: Ensure customers have printed boarding pass, and bag tags
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.