Monae Martin
Houston,Tx
Summary
Reliable Transit Bus Operator known for high productivity and efficiency in task completion. Specialize in safe driving practices, customer service excellence, and route optimization. Excel at time management, communication, and adaptability, ensuring smooth operations and positive passenger experiences.
Overview
4
4
years of professional experience
Work History
Flex Security Officer
Allied Universal
Houston, Tx
01.2025 - Current
- Ensured site safety and security, reducing incidents by 12% through proactive measures.
- Collaborated with team to enhance emergency response protocols, improving efficiency.
- Conducted regular patrols, identifying and addressing potential security threats promptly.
- Utilized surveillance systems effectively, leading to timely incident reporting and resolution.
Transit Bus Operator
Metropolitan
Houston, Tx
12.2023 - 11.2024
- Ensured safe transit for 150+ passengers daily, enhancing route efficiency and punctuality.
- Resolved passenger inquiries and issues, improving customer satisfaction ratings.
- Maintained vehicle logs and reports, ensuring compliance with safety regulations.
- Collaborated with dispatch to optimize route schedules, reducing delays.
- Adapted to diverse passenger needs, fostering a supportive travel environment.
Medical Screener
Csl Plasma
Houston, Tx
06.2022 - 09.2023
- Checking vital signs (blood pressure, temperature, pulse)
- Reviewing medical history and medications
- Asking pre-screening health questions
- Performing basic health assessments
- Ensuring donor eligibility per FDA and center guidelines
- Collecting finger-stick blood samples (for protein/hematocrit levels)
Public Benefits Call Center Agent
Apple One
Remote
02.2021 - 05.2022
- Handled high-volume inbound calls from individuals applying for or managing unemployment benefits under the CARES Act.
- Provided accurate information on eligibility, claim status, documentation, and appeals.
- Maintained confidentiality of sensitive personal and financial information.
- Demonstrated empathy, professionalism, and clarity during a national crisis.
Education
High school Diploma -
The Provision Academy
Houston, Tx05.2020
Skills
- Vehicle operation
- Route optimization
- Passenger assistance
- Emergency response
- Customer service
- Time management
- Surveillance monitoring
- Safe driving
Timeline
Flex Security Officer
Allied Universal
01.2025 - Current
Transit Bus Operator
Metropolitan
12.2023 - 11.2024
Medical Screener
Csl Plasma
06.2022 - 09.2023
Public Benefits Call Center Agent
Apple One
02.2021 - 05.2022
High school Diploma -
The Provision Academy