Monae McAlister
St Louis,MO
Summary
Dedicated professional with a proven track record at St. Luke's Nursing, adept in patient care and vital signs monitoring. Leveraged compassion and time management to enhance patient satisfaction and efficiency. Achieved notable improvements in patient nutritional objectives and hygiene standards, demonstrating a blend of empathetic patient interaction and clinical skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
CNA
St. Luke's Nursing
09.2024 - Current
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
Sales Associate
Nordstrom
11.2023 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
CNA
Integrity Group
05.2022 - Current
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Customer Service Representative
Anthology Assisted Living
09.2018 - 03.2023
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information on
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed all tasks in compliance with company policies and procedures.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
CNA - Nursing
St.Louis College of Health Career
St Louis, MO10.2010
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Customer service representative
Timeline
CNA
St. Luke's Nursing
09.2024 - Current
Sales Associate
Nordstrom
11.2023 - Current
CNA
Integrity Group
05.2022 - Current
Customer Service Representative
Anthology Assisted Living
09.2018 - 03.2023
CNA - Nursing
St.Louis College of Health Career
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