Monae Morrison-John
East Meadow,NY
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Benihana
Westbury, NY
11.2020 - Current
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved conflicts among employees in an effective manner.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Team Member 2- Supervisor
Follett Higher Education Group
Garden City, NY
08.2018 - 10.2020
- Collaborated with team members to maximize productivity and efficiency.
- Received, processed, and stocked merchandise in accordance with store policies.
- Answered phone calls regarding inquiries about products or services.
- Resolved customer issues promptly in a professional manner.
- Organized inventory shelves for easy access and maintenance of stock levels as well as ensuring stock levels met demand without excess.
- Created detailed reports outlining project progress and results achieved.
- Identified opportunities for process improvements within the department.
- Collaborated with team members to achieve daily goals.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Participated in training sessions for new employees when needed.
- Assisted customers with product selection and ordering process.
- Built and maintained working relationships with peers and upper management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with team members to achieve project milestones within set deadlines.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies, job duties, and performance expectations.
- Acted as a liaison between upper management and staff, facilitating open communication.
Alterations Customer Service Representative
David’s Bridal
Westbury, NY
07.2017 - 11.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Associates in Liberal Arts -
Nassau Community College
Garden City, NY01.2019
Advanced Regents Diploma -
W Tresper Clarke High School
Westbury, NY01.2015
Skills
- Ability to use Microsoft Office
- Experience Leading a Team
- Staff Management
- Restaurant operations management
- Operations Management
- Team Management
- Full service restaurant background
- Complaint resolution
- Shift Management
References
References Upon Request
Certification
- Nassau County Food Manager Certification
- Serv Safe Food Manager Certification
- Serv Safe Alcohol Certification
- Serv Safe Allergen Certification
Affiliations
- Novel Writing
- Painting/Drawing
- Volunteering
References
References available upon request.
Timeline
Restaurant Manager
Benihana
11.2020 - Current
Team Member 2- Supervisor
Follett Higher Education Group
08.2018 - 10.2020
Alterations Customer Service Representative
David’s Bridal
07.2017 - 11.2018
Associates in Liberal Arts -
Nassau Community College
Advanced Regents Diploma -
W Tresper Clarke High School