Mo'nae Ravenell
Houston,TX
Summary
Dynamic Executive Administrator Director with a proven track record at Winners Circle Group of Texas, excelling in organizational leadership and employee relations. Spearheaded new site implementations and fostered high-performing teams, enhancing operational efficiency and engagement. Expert in records management and payroll processing, ensuring confidentiality and compliance in all aspects of administration.
Overview
7
7
years of professional experience
Work History
Executive Administrator Director
Winners Circle Group of Texas
04.2023 - Current
- Part of implementation team assisting with the openings of new sites on the administrative side.
- Overseeing all executive administrators amongst 5 regions within TX.
- Conducted weekly administrative meetings and trainings.
- Traveled to different sites as needed
- Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
- Maintained a professional work environment by overseeing office space planning, equipment procurement, and facility management.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Assisted with planning luncheons/meetings/parties.
- Approving, monitoring, and editing timesheets in ADP.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Executive Administrator
Winners Circle Group of Texas
07.2022 - Current
- Boosted employee morale with the coordination of team-building events and staff celebrations.
- Expedited response times to stakeholder inquiries with diligent monitoring of executive correspondence channels including email, phone calls, or messages.
- Facilitated successful meetings by preparing agendas, distributing materials, tracking action items, and recording minutes.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Conducted insurance verification and eligibility.
- Processed client referrals and coordinated assessments with guardians, caregivers, and DFPS/CPS.
Drayage Account Representative
Total Quality Logistics Inc.
02.2022 - 06.2022
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Quoted prices, credit terms and other bid specifications.
- Exceptional computer skills
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
Accounting Associate
Holiday Inn Historic District Downtown
07.2021 - 11.2021
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input financial data and produced reports using Citrix M3 Accounting/STR.
- Contacted customers to immediately find resolutions for escalated issues.
- Addressed and resolved complex and unexpected variances.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Oversaw housekeeping, engineering, food and beverage, and front desk departmental accounting activities.
- Directed gathering of required documentation and files for account audits and completed reviews.
Front Office Manager
Holiday Inn Historic District Downtown
10.2020 - 07.2021
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Implemented procedures and services to improve hotel services and amenities.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Attended to customer needs, responding to questions, complaints and escalations.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored staff training, scheduling and shift changes.
Front Desk Agent
Holiday Inn Historic District Downtown
03.2019 - 10.2020
- Used internal software to process reservations, check-ins and check-outs. (OPERA)
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered multi-line phone system and greeted callers enthusiastically.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Sales Floor Associate
Bath & Body Works
09.2018 - 03.2019
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Alerted customers to upcoming sales events and promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC12.2017
Skills
- Information confidentiality
- Organizational leadership
- Employee relations
- Payroll processing
- Staff management
- Executive support
- Records management
- Calendar management
- Meeting coordination
- Time management
- Operations management
- Implementation team
Languages
English
Native or Bilingual
German
Professional Working
Timeline
Executive Administrator Director
Winners Circle Group of Texas
04.2023 - Current
Executive Administrator
Winners Circle Group of Texas
07.2022 - Current
Drayage Account Representative
Total Quality Logistics Inc.
02.2022 - 06.2022
Accounting Associate
Holiday Inn Historic District Downtown
07.2021 - 11.2021
Front Office Manager
Holiday Inn Historic District Downtown
10.2020 - 07.2021
Front Desk Agent
Holiday Inn Historic District Downtown
03.2019 - 10.2020
Sales Floor Associate
Bath & Body Works
09.2018 - 03.2019
High School Diploma -
Berkeley High School
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