Summary
Overview
Work History
Education
Skills
Volunteered at Delaware Hospital for the Chronically Ill
Volunteered for a night to shine
Timeline
Generic

Monae Richardson

Roosevelt,NY

Summary

Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

3
3
years of professional experience

Work History

Company Assistant

Blue Diamond Construction
Smyrna , DE
05.2023 - 08.2023
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Supported Human Resources department with recruitment activities.
  • Created weekly sales reports for management review.
  • Answered incoming calls and emails from customers or clients in a professional manner.
  • Developed procedures to streamline workflow processes.

Receptionist

Delaware hospital for the Chronic Ill
Smyrna, DE
04.2021 - 09.2022
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Shift Leader

Jakes Wayback Burgers
Middletown, DE
05.2020 - 03.2021
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Resolved customer complaints promptly and professionally.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.

Education

Criminal Justice

Virginia State University
Petersburg, VA
05-2026

High School Diploma -

Appoquinimink High School
Middletown, DE
06-2022

Skills

  • File Management
  • Accounting Skills
  • Customer Service Management
  • Problem-Solving
  • Team Leadership
  • Fast learner

Volunteered at Delaware Hospital for the Chronically Ill

Assistance residents

Keep residents entertained

Volunteered for a night to shine

  • Play a crucial role in creating a memorable and inclusive night for these individuals, assisting guests as they arrive.
  • Responsibilities include escorting them throughout the event
  • Helping with activities
  • Serving food and beverages

Timeline

Company Assistant

Blue Diamond Construction
05.2023 - 08.2023

Receptionist

Delaware hospital for the Chronic Ill
04.2021 - 09.2022

Shift Leader

Jakes Wayback Burgers
05.2020 - 03.2021

Criminal Justice

Virginia State University

High School Diploma -

Appoquinimink High School

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Monae Richardson