Monae Washington
Waldorf,Maryland
Summary
Highly motivated and committed Medical Assistant with a proven record of superior performance at the individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional seeking to bring a medical background and team-building skills to a deadline-driven environment. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Medical Assistant
MedStar Shah Medical Group
04.2025 - 06.2026
- Assisted in patient intake, ensuring accurate data collection and documentation.
- Educated patients on treatment plans and preventative care measures, fostering improved health outcomes.
- Mentored junior staff on clinical procedures and best practices, promoting a collaborative work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient scheduling, optimizing clinic flow and enhancing patient satisfaction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed routine laboratory tests and prepared specimens for analysis, ensuring accuracy in results.
Sales Supervisor
Oakley
10.2024 - 04.2025
- Achieve 100% on-time store openings and closures, improving customer satisfaction and augmenting daily sales.
- Execute weekly audits, improving inventory accuracy by 100% through systematic reconciliation.
- Implement targeted solutions, boosting customer satisfaction by 50% through consistent support and engagement.
- Elevate store revenues by 13% by implementing strategic customer engagement and promotional initiatives.
- Led team of sales associates to achieve monthly revenue targets through effective training and motivation.
Sales Associate
Tumi
08.2023 - 07.2024
- Built strong relationships with over 50 clients, maintaining detailed purchase records that increased repeat business by 20%.
- Collaborated with a cross-functional team to enhance project efficiency, resulting in a 20% reduction in completion time.
- Enhanced store cleanliness and conducted weekly checks, boosting customer satisfaction ratings by 15%.
- Achieved 95% customer satisfaction by proactively addressing product discrepancies and resolving issues quickly.
- Boosted customer satisfaction by 20% through tailored solutions addressing specific needs.
Assistant Manager
Oakley
02.2022 - 08.2023
- Facilitated team-building exercises that boosted collaboration by 30% and enhanced workplace morale.
- Championed sales and loyalty programs, boosting customer retention by 25% and achieving a 95% positive review rate.
- Ensured a clean workspace by implementing weekly cleaning schedules, leading to an increase in staff compliance with cleanliness standards.
Lead Cashier
American Eagle Outfitters
01.2019 - 02.2022
- Successfully marketed a new product, increasing clientele by 25% while training staff to enhance product knowledge and drive enthusiasm.
- Implemented thorough opening and closing procedures, achieving a 15% decrease in errors and ensuring ethical handling of merchandise.
- Maintained strong customer relationships, resulting in a 25% increase in repeat customers and enhanced shopping experiences.
- Spearheaded stock management, reducing stock loss by 15% while enhancing floor presence and cleanliness.
Education
Certified Clinical Medical Assistant - Medical Assisting
College of Southern Maryland
La Plata, MD12-2024
Skills
- BLS Certified
- Vital Signs
- EMR / EHR
- Patient Education
- Empathy
- Phlebotomy
- Accurate Documentation
- Customer Service
- Patient Care
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
French
Professional Working
Timeline
Medical Assistant
MedStar Shah Medical Group
04.2025 - 06.2026
Sales Supervisor
Oakley
10.2024 - 04.2025
Sales Associate
Tumi
08.2023 - 07.2024
Assistant Manager
Oakley
02.2022 - 08.2023
Lead Cashier
American Eagle Outfitters
01.2019 - 02.2022
Certified Clinical Medical Assistant - Medical Assisting
College of Southern Maryland