Monae Williams

• Delivered outstanding customer service by utilizing strong communication and problem-solving abilities.
• Assisted customers in understanding screening procedures and results to enhance their experience.
• Managed appointment scheduling and follow-up calls to ensure timely service delivery.
• Collaborated with team members to optimize workflow and improve customer satisfaction rates.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Resolved inquiries and complaints efficiently, demonstrating strong conflict-resolution abilities.

Contacted accounts overdue by 30 days to secure payment.

Earned income through commission and hourly wages.

Demonstrated exceptional customer service skills.

Handled phone transactions involving debit payments and check number verification.

Operated three computers simultaneously in office environment.

• Coordinated timely dispatch of medical personnel and equipment across multiple departments.
• Managed communication between emergency services and healthcare teams to ensure efficient response times.
• Utilized advanced scheduling software to optimize resource allocation for patient transport.
• Monitored incoming requests, prioritizing based on urgency and operational protocols.

Maintained high standards of cleanliness in allocated areas.

Conducted thorough cleaning and disinfection of workspaces.

Executed responsibilities autonomously.