Mo'Nai McClelland
Chicago,Il
Summary
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Customer Service.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Checkers Restaurant
07.2019 - 12.2019
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
Cashier Team Lead
McDonald's
07.2020 - 09.2021
- Provided excellent customer service in person and handling phone calls.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
- Learned duties for various positions and provided backup at key times.
- Identified and resolved discrepancies and errors in customer order.
Restaurant Hostess
Dennys Corp
08.2021 - 02.2022
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Promoted business loyalty by fostering positive customer relationships.
- Answered phone calls to take orders, give information and document reservations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Customer Service Representative
PLS Financial Services
06.2022 - 04.2023
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered telephone inquiries on loans, vehicle sticker, utility bill, car titles and collections.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Mail Clerk
USPS
07.2023 - 01.2024
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Directly interacted with customers to deliver mail, packages, ordered goods while providing excellent customer service.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Walter Dyett High School
Chicago, IL05.2021
Skills
- Customer Service
- Policy Enforcement
- Adaptability and Dependability
- Cash Handling
- Team Management
- Data Entry
- Paperwork Processing
- Microsoft Office Suite
- Problem Resolution
- Administrative Support
- Clerical Support
- Multi-line phone talent
Personal Information
Date of Birth: 12/26/2002
Timeline
Mail Clerk
USPS
07.2023 - 01.2024
Customer Service Representative
PLS Financial Services
06.2022 - 04.2023
Restaurant Hostess
Dennys Corp
08.2021 - 02.2022
Cashier Team Lead
McDonald's
07.2020 - 09.2021
Cashier Team Lead
Checkers Restaurant
07.2019 - 12.2019
High School Diploma -
Walter Dyett High School
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