Mona Wagner
QUITMAN,TX
Summary
I am a out of the box thinker who is awesome with stressful situations. Pressure builds diamonds. In my early work days I worked at several call centers over a span of 3 years. Then I moved on to the Hospitality industry. The industry really taught me to read people and to relate. My customer service skills were developed the most in the Hospitality industry. Hotel, Bartender, and waitress I have 5 years experience in.
Overview
6
6
years of professional experience
Work History
Independent Hairstylist
Self-employeed
03.2023 - 11.2023
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Offered professional cuts, color services and extensions to salon customers.
- Increased revenue through effective customer service and inventory management.
Manager
Supercuts
04.2018 - 03.2023
- 75% of my time is behind a chair as a senior stylist while maintaining all managerial duties.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Personal Assistant
Luanne Pennesi
01.2018 - 07.2018
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Sending Mass Email with Mailchimp
- House sit
- Excel
- Word
Education
Certificate (37HR) - Accounting
Kilgore College
Kilgore, TX05.2017
Certificate - Business (general)
Kilgore College
Kilgore, TX2017
Cosmetology License - Cosmetology
Star College of Cosmetology 4
Longview, TX10.2009
GED -
South Arkansas High School
Camden, AR04.2002
Skills
- Business Management
- Customer Relationship Management (CRM)
- Strong Leader
- Networking Expertise
- Relationship Building and Management
- Marketing Familiarity
- Appointment Coordination
- Highly Motivated Self-Starter
- Strong Leader
- Staff Management
- Policy Implementation
- Business Development
- Workforce Management
- Expense Tracking
- Staff Development
- Time Management
- Schedule Preparation
- Conflict Resolution
- Organizational Skills
- [State] Licensed Cosmetologist
- Outstanding Client Retention
- Customer Consultation
- Customer Education
- Men and Women Haircuts
- Color Corrections
- Razor Cutting Expert
Timeline
Independent Hairstylist
Self-employeed
03.2023 - 11.2023
Manager
Supercuts
04.2018 - 03.2023
Personal Assistant
Luanne Pennesi
01.2018 - 07.2018
Certificate (37HR) - Accounting
Kilgore College
Certificate - Business (general)
Kilgore College
Cosmetology License - Cosmetology
Star College of Cosmetology 4
GED -
South Arkansas High School
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