Monalethia Thorne
South hill,Virginia
Summary
Adept at enhancing team efficiency and client satisfaction, my tenure at Pharma Centra LLC showcased my strong organization skills and exceptional customer service. I streamlined project processes and improved patient care quality, demonstrating my ability to manage tasks effectively and foster positive relationships.
Overview
10
10
years of professional experience
5
5
REMOTE AGENT
3
3
REMOTE REPRESENTATIVE
Work History
Remote Receptionist
Vera Fast
05.2019 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Project Assistant - Remote
Pharma Centra LLC
01.2021 - 04.2024
- Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
- Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
- Ensured consistent application of company policies, procedures, templates, tools throughout each stage of the project lifecycle.
- Managed procurement processes by creating purchase orders, obtaining approvals when required, following up with suppliers to ensure timely delivery.
LPN, Private Duty
Personal Homecare
11.1991 - 07.2021
- Implemented infection control measures diligently, minimizing the risk of contamination in the home setting.
- Assisted patients with activities of daily living, promoting independence and dignity in their own homes.
- Administered medications accurately, ensuring the proper dosage and timing for optimal treatment effectiveness.
- Enhanced patients'' quality of life by providing compassionate and empathetic private duty nursing services.
Education
No Degree - Business Administration
South Carolina State University
Orangeburg, SC01-2018
No Degree - LPN
Park View Senior
South Hill, VA06-1994
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Office administration
- Data inputting
- Information protection
- Transcription and dictation
- Front desk operations
- Phone etiquette
- Multi-line phone system operation
- Positive and professional
- Customer service
- Call answering and routing
- Team collaboration
- Relationship building
- Customer complaint resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Responded to over [Number] customer inquiries each day.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Accomplished [improvement] through [actions].
- Recognized by customers and [Job Title] for expedient and effective service.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Positioned as key team member to transfer [Number] [Data type] from hard copy into new digital database.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Microsoft Office Specialist (MOS) Certification
- [State] Driver's License
Languages
English
Professional Working
Interests
- Participating in cultural exchange programs and homestays
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Offering time and support to shelters for the homeless, women, and animals
- Enjoy participating in [activity] for overall physical and mental well-being
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Watching Movies and TV Shows
- Volunteering
- Getting involved in local advocacy groups to promote positive change in the community
- I have a passion for photography and editing photos
- Fashion and Style
- Camping
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Team Sports
- Animal Care
- Playing Sports
- Fundraising Events
- Volunteering at local animal shelters and rescue organizations
- Virtual Reality
- I like working with my hands and fixing things
- Acting and Theater
- Music
- I like looking at the stars and learning about constellations
- Dancing
- Youth Development Programs
- Swimming
- Running
- Volunteer Work
- Enjoy creating and following travel blogs and vlogs
- Developing software, websites, and apps in various programming languages
- Fashion
Timeline
Project Assistant - Remote
Pharma Centra LLC
01.2021 - 04.2024
Remote Receptionist
Vera Fast
05.2019 - 08.2024
LPN, Private Duty
Personal Homecare
11.1991 - 07.2021
No Degree - Business Administration
South Carolina State University
No Degree - LPN
Park View Senior
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