Monali Vaidya
Lake Zurich,IL
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Lead
Sam's Club
02.2024 - 09.2025
- Assist management in supervising associates by assigning tasks and providing feedback.
- Led team in achieving operational efficiency and maintaining high service standards.
- Trained new associates on company policies and procedures, enhancing onboarding experience.
- Train associates on proper processes and procedures, especially for member service.
- Promote a positive work environment and help develop team members.
- Process memberships, upgrades, and credit accounts.
- Encourage membership renewals and participate in sales events to meet goals.
- Resolve member complaints and issues according to company guidelines.
- Assist members with purchasing decisions and transactions.
- Oversee an assigned area by managing claims, returns, and merchandise organization.
- Ensure compliance with company policies, safety standards, and ethical practices.
- Complete accounting records and maintain the confidentiality of financial information.
- Collaborate with various stakeholders to develop and implement processes.
- Be prepared to assist in other departments or perform a variety of duties as needed, depending on staffing and business needs.
- Act as a key point of contact for associates, who should report to their team lead before going to a manager.
- Monitored daily operations to ensure compliance with safety protocols and quality standards.
Closing Team Lead
Burlington Stores, Inc.
07.2023 - 02.2024
- Being a Role model for exemplary customer service behaviors.
- Oversaw closing operations, ensuring timely completion of tasks and adherence to company standards.
- Trained and mentored team members on best practices for efficient store closing procedures.
- Managed inventory audits, identifying discrepancies and implementing corrective actions to enhance accuracy.
- Responsible for providing an excellent Customer Service experience to all customers and associates with a high level of professionalism.
- Engaging associates, promoting open communication, and providing recognition and coaching in the moment.
- Chat with each associate to establish priorities.
- Monitor the front-end experience and ensure a great first and last impression.
- Observe and provide feedback to Customer Service Lead on speed of checkout, line management, and friendliness.
- Review daily staffing, lunch/break schedules, and cashier coverage.
- Assigning a backup cashier to ensure timely processing during peak periods.
- Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover.
- Follow up on the assigned workload planner and tasks and ensure completion.
- Ensuring associates understand the expectations and have the tools necessary to perform them.
- Conduct AM/PM store Rallies.
- Complete closing communication for the opening Manager on Duty.
Parent Relationship Manager
Atelier International
02.2018 - 05.2021
- Cultivated strong client relationships to enhance satisfaction and loyalty.
- Developed tailored solutions based on client needs and industry trends.
- Led cross-functional teams to execute strategic initiatives improving service delivery.
- Mentored junior staff, fostering professional growth and knowledge sharing.
- Analyzed market conditions to identify opportunities for business expansion.
- Implemented process improvements resulting in increased operational efficiency.
- Conducted regular performance reviews to ensure alignment with business goals.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
Administrative Assistant
Orgy Luminaires and Fixtures
03.2010 - 12.2012
- Coordinated office operations to enhance workflow and support team efficiency.
- Managed scheduling and calendar activities for executives, ensuring optimal time utilization.
- Developed and maintained filing systems, improving document retrieval and organization.
- Assisted in preparing reports and presentations, contributing to strategic decision-making processes.
- Streamlined communication between departments, enhancing collaboration on projects and initiatives.
- Implemented process improvements that increased operational efficiency within the administrative function.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Graduate Sales Trainee
SBI Life Insurance Company
06.2009 - 02.2010
- Developed product knowledge to effectively assist customers with inquiries and promote sales.
- Conducted market research to identify customer preferences and enhance sales strategies.
- Collaborated with team members to create engaging sales presentations and demonstrations.
- Maintained accurate records of customer interactions and transactions for future reference.
- Analyzed competitors' offerings and pricing strategies to adjust sales tactics accordingly.
- Drove team revenue totals by bringing in top sales numbers.
- Exceeded monthly sales goals through effective time management and prioritization of tasks.
- Maintained up-to-date knowledge of industry trends by attending training sessions regularly, applying insights gained into daily work routines.
- Increased sales leads by conducting comprehensive market research and identifying potential clients.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
Education
BBA - Marketing
The Maharaja Sayajirao University of Baroda
India05-2009
Skills
- Coaching and mentoring
- Conflict resolution
- Quality control
- Performance improvement
- Performance monitoring
- Complaint resolution
- Operations management
- Employee evaluation
- Product management
- Relationship building
- Talent acquisition
- Human resources management
- Deadline management
- Client communication
- Strategic planning
- Project management
- Marketing
- Teamwork and collaboration
- Team supervision
- Work Planning and Prioritization
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Collaborated with team of 10 in the development of 100% Satisfaction result..
- Achieved safety champion of month through effectively helping front end.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Business Analysis & Process Management by Coursera Project Network.
- Create a Project Charter with Google Docs by Coursera Project Network.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Professional Working
Punjabi
Professional Working
Spanish
Limited Working
Timeline
Team Lead
Sam's Club
02.2024 - 09.2025
Closing Team Lead
Burlington Stores, Inc.
07.2023 - 02.2024
Parent Relationship Manager
Atelier International
02.2018 - 05.2021
Administrative Assistant
Orgy Luminaires and Fixtures
03.2010 - 12.2012
Graduate Sales Trainee
SBI Life Insurance Company
06.2009 - 02.2010
BBA - Marketing
The Maharaja Sayajirao University of Baroda