Monalisa Hightower
Manteca,CA
Summary
Outgoing and enthusiastic individual with 5+ years full-time customer service experience at an e-commerce retailer establishment and 3 years’ experience of childcare services. Looking forward to contributing excellent service to my customers and employer. To excel at all tasks and accept new challenges given with zealousness and hard work. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Advanced Sales Representative
Vector Marketing
11.2022 - Current
- As an Advance Sales Representative my role requires many of the following duties:
- Trained and developed new team members to improve product knowledge and selling abilities.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Present company product in a professional virtual/in-person Demonstration
- Handle customer objections and execute closing sales
- Build own leads
- Create work calendar and schedule.
- Build a strong and trustful relationship with customers.
- Work with fellow team members driving in revenue to meet company's weekly goals.
Assistant Manager/Key Staff Member
Vector Marketing
11.2022 - Current
- Perform all tasks directed by the District Manager.
- Ensure all administrative office duties and paperwork are logged and maintained.
- Manage teams of new representatives.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Assist to host company's virtual interviews for new hires.
- Schedule and assign new hirees for next up coming Advance Trainings.
- Communicate with the management staff to ensure all company goals and tasks are being met.
- Proficient with Microsoft Excel
- Data Entry
- Familiar with Zoom, Apex, Webpdi, etc.
Client Service Specialist
Umpqua Bank
07.2023 - 06.2024
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Familiar with banking system, excel, microsoft word, outlook, etc.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Responsible of daily branch balancing, night drop deposits, mail deposits, and operational reports.
- Contributed to branch sales meeting as well daily briefs and debriefs.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Child Care Worker
Daycare, Childcare
01.2019 - 05.2022
- Supervise children/child 35+ hours weekly or flexible to clients schedules.
- Engage kids in a safe, active, and mentally stimulating learning/play sessions.
- Provide daily nutritional meals, developed personalized homework lessons, and study methods.
- Stayed on-call at ALL TIMES.
- Assisted children in development of social, communication and problem-solving skills.
- Communicated with parents about daily activities and any concerning behaviors.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Maintained safe play environment.
Warehouse Associate
Amazon
01.2016 - 12.2018
- Pack and ship valuable customer items at the company’s set production rate
- Always exceeded 110% of expected standards
- Ship customer items at a specific met time
- Scan, sort, palletize, and distribute packages.
- Troubleshooting: Correcting error/damaged goods.
- Safely use Personal Protective Equipment (PPE) provided.
- Trained new recruits.
- Trained existing and new hires in different outbound areas of the facility.
- Conducted Safety Classes for onsite employees.
- Public Speaking such as, perform shift stand-offs, safety stand-offs and demonstrations.
- Trained in all areas of outbound location: multi-packages, BOD, non-con, slam, sorting, ship dock, jam clear, etc.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Cashier/sales Associate
Kohl’s
10.2016 - 01.2017
- Responsible for following all company standards.
- Greet customers and engage them by asking about their needs
- Process transactions and expedite customer check- out.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Some College (No Degree) - Digital Marketing
Texas A&M University - Commerce
Commerce, TXHigh School Diploma -
Manteca High School
Manteca, CA05.2016
Skills
- Leadership
- Decision Making
- Organization
- Problem-solving
- Teamwork
- Time Management
- Microsoft Office (10 years)
- Customer Service (8 years)
- Assistant manager experience
- Public speaking
- E-commerce
- Critical Thinking
- Administrative assistant/receptionist — Proficient
Certification
- 2024-02 Operating Authorities Policies and Procedures
- 2024-02 nCino Treasury Management: Business Online Banking (BOB), Automated Clearing House (ACH) and Wire Transfers
- 2024-02 nCino Treasury Management: Fraud Prevention
- 2024-04 Information Security Awareness
- 2024-03 Umpqua Bank Fraud Training
- 2024-04 Non-deposit Investment and Insurance Products
- 2024-04 Complying with California Consumer Privacy Act (CCPA)
- 2024-04 Transaction Compliance
- 2024-04 Reg CC: Determining Check Holds
- 2024-04 Reg CC: Expedited Funds Availability Act
- 2024-04 2024 Umpqua Required Training - Retail - Client Service Specialist
- 2024-04 Emergency Management Basics
- 2024-04 Umpqua BSA
- 2024-04 Verifying Wires in Wire Browser
- 2024-05 Treasury Management Essentials Products and Resources
- 2024-05 Building Team Effectiveness Overview
- 2024-05 Foreign Currency Process
- 2024-05 Money Service Business
- 2024-05 Foreign Wire Policies and Procedures
Timeline
Client Service Specialist
Umpqua Bank
07.2023 - 06.2024
Advanced Sales Representative
Vector Marketing
11.2022 - Current
Assistant Manager/Key Staff Member
Vector Marketing
11.2022 - Current
Child Care Worker
Daycare, Childcare
01.2019 - 05.2022
Cashier/sales Associate
Kohl’s
10.2016 - 01.2017
Warehouse Associate
Amazon
01.2016 - 12.2018
Some College (No Degree) - Digital Marketing
Texas A&M University - Commerce
High School Diploma -
Manteca High School