Mona Lisa Jenkins-Byrd
Baton Rouge,Louisiana
Summary
Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals.
Property Manager adept at remaining accessible to residents . Offering excellent organizational and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Property Manager
Bluebonnet Ridge Apartment
09.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw management of 112 properties while providing general service to tenants.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained sufficient number of units market-ready for lease.
- Collected and maintained careful records of rental payments and payment dates.
Dairy Manager
Rouses Market
02.2020 - 09.2020
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
- Delegated tasks and gave direction to team of employees within dairy department.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
Deli Clerk
Belle Of Baton Rouge Casino And Hotel
Baton Rouge, LA
2018.May - 2020.Feb
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Office Assistant/Leasing Agent
Alexander-Harvey Homes Apartments
11.2006 - 05.2018
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Invited prospects to fill out application upon completion of property tour.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed flyers to raise awareness of properties and attract more tenants.
Education
Cosmetology Education
Baton Rouge Beauty School
Baton Rouge, LAClerk Typist And Receptionist
Delta College of Arts & Technology
Baton Rouge, LA03.1989
Skills
- Affordable Housing
- Property Tours
- Fair Housing
- Leasing
- Tenant and Eviction Laws
- Microsoft Office
- Tenant Improvements
- Unit Vacancies
- Lease Renewals
- Tenant Screening
- Manage Rentals
- Multi-Family Property Management
- MRI
- Administrative Leadership
Timeline
Property Manager
Bluebonnet Ridge Apartment
09.2020 - Current
Dairy Manager
Rouses Market
02.2020 - 09.2020
Deli Clerk
Belle Of Baton Rouge Casino And Hotel
2018.May - 2020.Feb
Office Assistant/Leasing Agent
Alexander-Harvey Homes Apartments
11.2006 - 05.2018
Cosmetology Education
Baton Rouge Beauty School
Clerk Typist And Receptionist
Delta College of Arts & Technology
Accomplishments
EIV Today
HUD
Fair Housing
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