Summary
Overview
Work History
Education
Skills
Timeline
Generic

MonaLisa McLean

Poughkeepsie,NY

Summary

Dedicated healthcare professional with extensive experience at Unlimited Care Agency, excelling in wound care and medication management. Proven ability to enhance patient satisfaction through exceptional organizational skills and quality assurance practices. Adept at fostering positive relationships and resolving conflicts, ensuring optimal care for individuals with diverse needs.

Overview

20
20
years of professional experience

Work History

Home Health Aide

Unlimited care Agency
Poughkeepsie, New York
08.2005 - Current
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided in-home support to patients with chronic health issues
  • Ensured medication adherence and coordinated appointments

Direct Support Professional

Taconic DDSO
Wassaic, NY
06.2016 - 04.2022
  • Provide life skills training and direct care to individuals with disabilities.
  • Maintain daily logs, and ensure quality assurance in care delivery.
  • Assist with hygiene, mobility, and medication compliance.

Customer Service Representative

Sears
Poughkeepsie, NY
10.2018 - 11.2019
  • Delivered front-line service to customers, resolved complaints, and supported sales.
  • Handled transactions, returns, and inventory assistance.

Certified Nursing Assistant

The Pine at Poughkeepsie
Poughkeepsie, NY
12.2016 - 05.2019
  • Administered essential patient care by recording vital signs, measuring height and weight, and tracking intake and output.

Direct Support Professional

Abilities First
Poughkeepsie, NY
09.2011 - 11.2012
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Medication administration

Education

Medication Administration Certificate -

Taconic DDSO
Wassaic, NY
03-2016

Certificate - Certified Nurses Aide

Boces
Poughkeepsie, NY
07.2007

Diploma - License Practical Nurse

Carrier Academic of Practical Nursing
Kingston, Jamaica
09-2004

Skills

  • Wound and skin care excellence
  • Direct care for elderly
  • Electronic health record management
  • Quality assurance practices
  • Medical terminology proficiency
  • Microsoft Office applications
  • Keyboarding at 60 wpm
  • Customer service expertise
  • Critical thinking skills
  • Conflict resolution strategies
  • Organizational abilities
  • Supervision and leadership skills
  • Problem resolution techniques
  • Data entry

Timeline

Customer Service Representative

Sears
10.2018 - 11.2019

Certified Nursing Assistant

The Pine at Poughkeepsie
12.2016 - 05.2019

Direct Support Professional

Taconic DDSO
06.2016 - 04.2022

Direct Support Professional

Abilities First
09.2011 - 11.2012

Home Health Aide

Unlimited care Agency
08.2005 - Current

Medication Administration Certificate -

Taconic DDSO

Certificate - Certified Nurses Aide

Boces

Diploma - License Practical Nurse

Carrier Academic of Practical Nursing

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