Monalisa Mendieta
Hollister,CA
Summary
Experienced Security Supervisor with a background in a variety of security, caregiving, customer support settings, and trusted to care for patients at varying stages of life. Strengths include the development and implementation of security policies, adaptability where procedures are constantly revolving, and protocols to ensure safety, teamwork, communication, problem-solving, and crisis management.
Overview
11
11
years of professional experience
Work History
Security Supervisor
Asset Private Security
Salinas, California
08.2020 - 11.2024
- Managed security staff schedules for shifts, minimizing overtime costs.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Liaised with management to communicate security concerns and provide updates.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Led security team and contributed to on-call shifts.
- Reviewed security practices prior to events and identified potential weaknesses.
- Facilitated communication between security team and other departments for a cohesive environment.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations, and inventory control.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Upheld strict confidentiality regarding sensitive information and security measures.
- Developed and implemented training procedures for newly hired personnel.
- Performed regular risk assessments to identify vulnerabilities and recommend improvements.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Developed emergency evacuation plans and conducted drills to ensure preparedness.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Coordinated security efforts for special events and high-profile visits.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Held routine and surprise drills to keep help security team members practice response plans.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Organized regular meetings with key stakeholders providing updates on recent developments in Security operations.
- Conducted regular security patrols to identify and mitigate potential threats.
- Administered first aid and emergency support as needed during incidents.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Investigated security breaches and took appropriate measures to minimize damage.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Led training sessions for security staff on best practices and emergency response protocols.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Managed scheduling and deployment of security personnel across various shifts.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Collaborated with stakeholders to develop business continuity and disaster recovery plans.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Evaluated performance of security staff and provided constructive feedback.
- Developed and updated policies to keep employees safe from violence and harassment in workplace.
- Monitored security operations to ensure compliance with established procedures and standards.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Performed searches of persons, vehicles, packages and other items as required.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Adhered to security protocols while handling large sums of money.
- Answered phone calls to assist customers with questions and orders.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Verified customer age requirement for alcohol or tobacco purchases.
- Safeguarded cash boxes at all times during transport between branches.
- Distrubuted employee checks at multiple sites.
- Composed and reviewed employee infections as well as investigations relating to employees
Special Needs Caregiver
Trinity Change
San Jose, California
02.2015 - 06.2020
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Administered medications as prescribed by physician or psychiatrist.
- Facilitated recreational and educational activities to support clients' development and enjoyment.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted clients with personal hygiene, bathing, grooming and dressing.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Contributed to case reviews of client status and progress.
- Drove clients to doctors' appointments and social outings.
- Maintained detailed records of services performed on clients.
- Facilitated communication between clients, families, caregivers, and professionals involved in the care plan process.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Assisted with mobility and physical therapy exercises as prescribed by a healthcare professional.
- Organized therapeutic activities designed to help individuals reach personal goals related to communication, mobility, behavior management.
- Organized oral medications for clients following dosage and schedule requirements.
- Implemented personalized care plans as directed by healthcare professionals to meet clients' specific needs.
- Participated in community outings and social events with clients to increase their quality of life experiences.
- Collaborated with interdisciplinary team members to develop individualized plans of care for each client.
- Managed challenging behaviors and crises with patience, understanding, and effective strategies.
- Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
- Provided respite care to relieve regular caregivers, including family members, on a temporary basis.
- Provided direct care and support to individuals with special needs in a residential setting.
- Helped clients get in and out of beds and wheelchairs.
- Ensured a clean, safe, and supportive environment for clients at all times.
- Developed and maintained positive relationships with clients and their families, providing emotional support and companionship.
- Developed meaningful relationships with clients through active listening techniques and empathy.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Cashier
7-eleven
Cupertino, California
01.2014 - 12.2014
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Followed company security procedures for handling large sums of money.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Scanned items and checked pricing on cash register for accuracy.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally in accordance with company policy.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
GED -
Gavilan College
Gilroy, CA03-2025
Skills
- Reliable, honest and organized
- Strong communication
- Able to quickly adapt in unknown environments-fast learner
- Great with conflict resolution, de-escalating with self control/awareness
- Full of determination
Timeline
Security Supervisor
Asset Private Security
08.2020 - 11.2024
Special Needs Caregiver
Trinity Change
02.2015 - 06.2020
Cashier
7-eleven
01.2014 - 12.2014
GED -
Gavilan College