Monalisa Mozeza
Counter Manager | Macy's Elizabeth Arden
Queens,NY
Summary
Dynamic beauty industry professional with over 10 years of experience in cosmetics sales, team leadership, and customer engagement. Proven ability to exceed sales targets, increase customer loyalty, and drive brand growth through innovative strategies. Adept at analyzing market trends, optimizing inventory, and creating exceptional in-store experiences. Passionate about empowering teams to achieve operational excellence and deliver results.
Professional counter management expert skilled in driving sales, enhancing customer experiences, and optimizing inventory management. Strong focus on team collaboration and adaptability to evolving demands, ensuring smooth operations and consistent results. Proven leadership in training staff, resolving customer issues, and implementing strategic initiatives. Reliable, results-driven, and prepared to elevate store performance.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Counter Manager
Macy's Elizabeth Arden
New York, New York
02.2023 - Current
- Increased counter sales by 18% YoY through targeted customer outreach and strategic upselling
- Reduced product wastage by 10% by implementing an inventory optimization system
- Trained and mentored a team of 5, improving team productivity by 25%
- Successfully executed three promotional campaigns, resulting in a 12% increase in foot traffic
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
Beauty Advisor
Macy's Chanel
New York, New York
03.2020 - 02.2023
- Exceeded individual sales goals by 20% consistently, contributing to team revenue growth
- Developed a VIP client program, leading to a 15% increase in repeat business
- Maintained merchandising compliance with Chanel's global standards, achieving a 95% audit score
- Conducted monthly product training sessions, enhancing team product knowledge and sales proficiency
Lead Beauty Advisor
Sephora Cosmetics
New York, New York
03.2015 - 08.2017
- Managed a team of 8, achieving a 30% sales increase during peak holiday seasons
- Planned and hosted bi-monthly in-store events, boosting customer engagement by 25%
- Improved inventory turnover rate by 15% by optimizing stock management practices
- Delivered consistent performance evaluations, maintaining a 90% staff retention rate
- Collaborated with store management to organize special events that promoted new product launches.
- Implemented targeted marketing strategies that boosted brand visibility within the local community.
Assistant Manager
KIKO Milano
New York, New York
11.2013 - 03.2015
- Contributed to a 20% increase in customer satisfaction ratings through personalized service strategies
- Coordinated with marketing teams to execute four regional campaigns, increasing store visibility by 30%
- Mentored three junior team members, two of whom advanced to managerial roles within 18 months
- Implemented a cross-selling initiative that boosted average transaction value by 15%
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Makeup Artist
MAC Cosmetics
New York, New York
10.2012 - 11.2013
- Provided personalized makeup consultations, increasing product sales by 25%
- Supported the store in achieving monthly sales targets, surpassing goals by an average of 10%
- Assisted in the launch of three seasonal product lines, ensuring compliance with global brand standards
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Conducted consultations to understand client's desired look.
Education
Bachelor of Arts - Dance
Bangladesh Academy of Fine Arts
BangladeshSkills
Sales Leadership
Revenue Growth
Performance Development
Customer Relationship Management
Inventory Optimization
Marketing Strategy
Visual Merchandising
Product Knowledge
Product Demonstration
Event Planning
Brand Activation
Excellent communication
Operations management
MS office
Time management
Customer service
Teamwork and collaboration
Customer engagement
Customer assistance
Keyhighlights
- Boosted counter sales and customer retention through innovative sales strategies and personalized service.
- Proficient in using beauty industry software (e.g., CRM tools) to track sales and manage client relationships.
- Expertise in visual merchandising, ensuring brand standards across multiple product lines.
Timeline
Counter Manager
Macy's Elizabeth Arden
02.2023 - Current
Beauty Advisor
Macy's Chanel
03.2020 - 02.2023
Lead Beauty Advisor
Sephora Cosmetics
03.2015 - 08.2017
Assistant Manager
KIKO Milano
11.2013 - 03.2015
Makeup Artist
MAC Cosmetics
10.2012 - 11.2013
Bachelor of Arts - Dance
Bangladesh Academy of Fine Arts