Monalisa Pal
Cumming, Atlanta,GA
Summary
Highly skilled software professional bringing enormous talents for software design, customer support, great communication skills. Extensive computer experience along with dealing with clients, providing technical support to customers also have great experience in managing teams. Worked with major IT companies in the past. Working experience in IT helpdesk & front desk operations. Skilled in administrative tasks, event coordination and maintaining professional & friendly atmosphere in the front desk area. I am a great learner, very dynamic & proactive team player.
Overview
11
11
years of professional experience
Work History
Project Administrator
Amarya Consulting
11.2018 - 03.2019
- Apply strong leadership talents & problem-solving skills to maintain team efficiency and organize workflows.
- Establish workflow processes, monitor daily productivity & implement modifications to improve overall performance of the team. Assigned daily work order assignments, weekly schedules, time sheet entry forms for the entire team.
- Planned & scheduled meetings, recorded minutes of meetings.
- Responsible for on boarding/training new employees in Concur.
- Used Sap Concur to create reports & recommended courses of action to higher management.
- Review time records for employees to verify accuracy of information.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
SAP Consultant
Capgemini
09.2012 - 06.2018
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Tested programs and databases to identify issues and make necessary modifications.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
SAP ABAP Consultant
Tata Consultancy Services
07.2008 - 09.2012
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
- Facilitated smart shopper conversion and e-commerce migration activities and tasks from SAP retail master data standpoint.
- Trained and mentored junior staff on SAP system operations and functionality.
- Configured and customized SAP modules to align with client business processes.
- Executed and managed 4 successful SAP implementation projects for large enterprises.
- Provided technical support for various clients after SAP implementations.
Education
Bachelor of Technology - Manufacturing Science & Engineering
05.2008
Skills
Hard Working, Proactive,Customer- & Service- oriented, Quick learner, Punctual, Reliable , Computer Skills- Microsoft office- excel, powerpoint, outlook, word, Adobe
Timeline
Project Administrator - Amarya Consulting
11.2018 - 03.2019
SAP Consultant - Capgemini
09.2012 - 06.2018
SAP ABAP Consultant - Tata Consultancy Services
07.2008 - 09.2012
Biju Patnaik University of Technology - Bachelor of Technology, Manufacturing Science & Engineering
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