Monalisa Salas

• Operated warehouse equipment to efficiently move and organize inventory
• Assisted in loading and unloading shipments, ensuring timely processing
• Maintained cleanliness and organization of work areas to promote safety
• Followed safety protocols and guidelines during daily operations
• Collaborated with team members to improve workflow efficiency
• Prepared orders for shipment by picking, packing, and labeling merchandise.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Evaluated call recordings to ensure compliance with quality assurance standards.
• Provided performance feedback to agents regarding adherence to protocols.
• Analyzed customer interactions to identify training needs and improvement areas.
• Coordinated with management to develop initiatives for quality enhancement.
• Conducted calibration sessions with team members to unify evaluation criteria.
• Recommended process improvements based on call data analysis.
• Maintained current knowledge of industry trends in call center operations.
• Performed audits of recorded calls to verify adherence to policies.

• Developed marketing strategies to enhance property visibility and attract potential tenants.
• Conducted property tours, effectively showcasing amenities and addressing tenant inquiries.
• Collaborated with maintenance teams to ensure timely resolution of tenant issues and requests.
• Set appointment times for individuals to tour facilities and see available units.
• Streamlined leasing operations for multiple properties and client accounts.
• Ensured compliance with local housing regulations during leasing transactions.
• Coordinated communications between potential renters and property management teams.
• Encouraged prospective tenants to complete applications

following property tours.

• Provided exceptional customer service to current tenants and prospective renters.
• Monitored adherence to SOPs for consistent customer support and leasing practices.

• Processed customer transactions efficiently using point-of-sale (POS) systems.
• Resolved customer inquiries and complaints to enhance satisfaction and retention.
• Maintained accurate cash drawer and reconciled daily sales reports.
• Trained new cashiers on operational procedures and customer service standards.
• Provided feedback to management on product trends and customer preferences for better merchandising strategies.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Utilized POS system to handle customer cash and credit card transactions.