Monalisa Wong Pagan
Las Vegas,NV
Summary
Accomplished Professional Driver with a proven track record in enhancing customer satisfaction and optimizing route planning, demonstrated during tenures at Taxi Management and Uber. Skilled in verbal communication and city driving, excel in creating positive passenger experiences and fostering repeat business. Achieved a clean driving record, contributing significantly to company safety records and efficiency.
Overview
10
10
years of professional experience
Work History
Professional Driver
Taxi Managerment
08.2022 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
Professional Driver
Uber
06.2019 - 07.2022
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Completed routes efficiently and according to compliance rules.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
- Coordinated efficient routes to avoid delays and optimize schedules.
Enjoy Solar
Sales
02.2015 - 04.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
Saint Mary's Catholic School
London, EnglandSkills
- City and non-city driving
- Route Planning
- Safety Regulations
- Punctuality
- Customer Service
- Active Listening
- Customer Relations
- Defensive Driving
- Road regulations knowledge
- Excellent navigation
- Safety awareness
- Clean Driving Record
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceFlexible work hoursPaid sick leave401k matchCareer advancementTimeline
Professional Driver
Taxi Managerment
08.2022 - Current
Professional Driver
Uber
06.2019 - 07.2022
Enjoy Solar
Sales
02.2015 - 04.2019
High School Diploma -
Saint Mary's Catholic School
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