Mona Liza Castelvecchi
Salisbury,NC
Summary
Dynamic Certified Personal Trainer with a proven track record at The Forum of Salisbury, specializing in personalized workout routines and injury prevention. Adept at coaching clients to achieve their fitness goals while fostering strong relationships through effective communication. Skilled in strength and conditioning, enhancing client performance and overall wellness.
Overview
2007
2007
years of professional experience
1
1
Certification
Work History
Certified Personal Trainer
The Forum of Salisbury
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities..
- Facilitated open communication channels with clients, addressing concerns or questions promptly while offering valuable insights into improving overall wellness.
Business Owner
TarHillTrees
- Established strong customer relationships through excellent communication.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Certified Nursing Assistant
Trinity Oaks Assisted Living Facility
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Hostess/ Waitress
Katana Japanese Fusion
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customer questions about hours, seating, and menu information.
Head Housekeeper
Liberty Commons Nursing Home
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.
Receptionist
Punzalan Law Firm
07.2005 - 10.2006
- Demonstrated multitasking abilities by managing phone calls, guest greetings, and reservation updates concurrently.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Travel Agent
Adventure Tours and Travel
11.2002 - 05.2005
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Arranged travel accommodations for groups, students, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
Education
Associate of Science - Nursing
Rowan Cabarrus Community College
Salisbury NCTourism And Hospitality
La Consolacion College
Manila, Philippines 10.2002
Skills
- Correction techniques for exercise
- Stability training and mobility enhancement
- Interval training at high intensity
- Injury prevention methods
- Functional movement development
- Coaching and client support
- Planning and goal setting
- Strength conditioning
Certification
National Academy of Sports Medicine Certified Personal Trainer
Concept2 Certified Indoor Rowing Instructor
Timeline
Receptionist
Punzalan Law Firm
07.2005 - 10.2006
Travel Agent
Adventure Tours and Travel
11.2002 - 05.2005
Certified Personal Trainer
The Forum of Salisbury
Business Owner
TarHillTrees
Certified Nursing Assistant
Trinity Oaks Assisted Living Facility
Hostess/ Waitress
Katana Japanese Fusion
Head Housekeeper
Liberty Commons Nursing Home
Associate of Science - Nursing
Rowan Cabarrus Community College
Tourism And Hospitality
La Consolacion College