Monay Dawson
Dallas,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Client-focused Eligibility Worker with a background in authorizing expenditures for eligible benefits recipients. A determined employee with over [Number] years spent coordinating application processes to meet required timeframes. Offering dynamic administrative and time management talents. Intelligent Eligibility Worker knowledgeable in driving application processes related to economic assistance programs. Efficient professional with more than [Number] years of interviewing applicants, scheduling appointments and managing administrative duties.
Overview
29
29
years of professional experience
Work History
Assistant Manager
Liberty Group Property Managing
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Attended staff meetings and took extensive notes to share with property manager.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Eligibility Worker II
Los Angeles County Dept Of Public Social Services
04.2001 - 01.2023
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications and paperwork.
Leasing Consultant
Simpson Realty
03.2008 - 01.2013
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Registered clients on database to enable tracking history and maintain updated records.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Senior Program Assistant
Actively Aging LLC
09.2006 - 08.2008
- Assisted with planning and coordinating day-to-day and special program activities.
- Created and updated records and files to maintain document compliance.
- Managed both digital and physical filing systems and retrieved documents as required.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Coach Operator
Foothill Transit
03.1995 - 04.2001
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Transported passengers safely along prescribed routes according to tight schedules.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Retained bus system, route and stop knowledge for informative customer advice.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Followed all relevant schedules for routes and arrivals.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ07.2024
Skills
- Business Development Understanding
- Financial Management
- Project Management
- Closing and Contract Negotiations
- Money Handling
- Rent Collection
- Managing Multiple Priorities
- Adobe Creative Suite
- Accounts Payable and Accounts Receivable
- Paperwork and Documentation
- Caseload Management
- Medical Assistance
Timeline
Assistant Manager
Liberty Group Property Managing
06.2022 - Current
Leasing Consultant
Simpson Realty
03.2008 - 01.2013
Senior Program Assistant
Actively Aging LLC
09.2006 - 08.2008
Eligibility Worker II
Los Angeles County Dept Of Public Social Services
04.2001 - 01.2023
Coach Operator
Foothill Transit
03.1995 - 04.2001
Bachelor of Science - Criminal Justice
University of Phoenix
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