Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monay Waldon

Hamden,CT

Summary

Customer Service Professional with 9+ years of experience in retail and leadership roles. Passionate about team development, customer satisfaction, and operational efficiency. Known for quick promotions, training staff, and optimizing store performance to improve sales and customer experience.

Professional retail leader with robust background in store operations and customer service. Proven track record in team collaboration and driving results in dynamic environments. Strong skills in inventory management, staff training, and problem-solving. Known for adaptability and reliability, ensuring seamless execution and high standards.

Overview

10
10
years of professional experience

Work History

Lead Store Associate

Aldi
10.2021 - Current
  • Promoted to Lead Associate within four months due to leadership and efficiency
  • Open and close store, ensuring smooth daily operations and security compliance
  • Train employees and managers, improving workflow and team productivity
  • Oversee inventory, keeping shelves fully stocked, clean, and organized
  • Suggest and implement store improvements, enhancing efficiency
  • Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
  • Utilized strong communication skills to relay important information between management and associates effectively.

Store Associate

Aldi
10.2021 - 02.2022
  • Assisted 100+ customers daily, ensuring a positive shopping experience
  • Managed product stocking and checkout with 99% transaction accuracy
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.

Barista

Target (Starbucks Café)
04.2018 - 10.2021
  • Served 200+ customers daily with speed and accuracy
  • Crafted Starbucks beverages while maintaining quality and cleanliness
  • Trained new hires, ensuring consistency in service and drink preparation
  • Restocked and maintained café operations during peak hours

Team Associate

Burger King
07.2015 - 08.2017
  • Delivered fast and friendly service in a high-volume fast-food setting
  • Handled cash transactions, stock replenishment, and customer concerns
  • Assisted in training new employees, improving team performance

Education

Some College (No Degree) -

Gateway Community College
New Haven, CT

High School -

Hamden High School
Hamden, CT
01.2017

Skills

  • Customer Service & Conflict Resolution
  • Leadership & Staff Training
  • Inventory & Store Operations
  • Process Improvement
  • Sales Processing & Cash Handling
  • Communication & Teamwork
  • Store operations
  • Store maintenance
  • Team leadership

Timeline

Lead Store Associate

Aldi
10.2021 - Current

Store Associate

Aldi
10.2021 - 02.2022

Barista

Target (Starbucks Café)
04.2018 - 10.2021

Team Associate

Burger King
07.2015 - 08.2017

Some College (No Degree) -

Gateway Community College

High School -

Hamden High School

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Monay Waldon