MONAYE ALVAREZ
Whittier,CA
Summary
Client-focused Human Services Specialist with skills needed to properly explain programs, policies, and procedures to clients of all cultures and ethnicities. Determined employee with over five years of analyzing data to determine client eligibility. Successfully establishing working relationships with clients, community resources, and other agency staff.
Overview
8
8
years of professional experience
Work History
College Admission Counselor
Mount Saint Mary's University
2023.09 - 2024.03
- Engaged with prospective MSMU students to generate applications for admission
- Planned and executed a schedule of in-person and virtual recruitment activities
- Managed admission-related reports via Slate
- Cultivated positive relationships with counseling staff at high schools so they can partner with the University in generating applications for admission
- Worked closely with and supported prospective students and applicants through the admissions process via telephone, email, texting, and personal contact throughout the admission cycle
- Evaluated admission applications and supporting documents (i.e., school transcripts, essays, etc.) from applicants in assigned recruitment territories
- Organized, planned, and executed programs/events designed to support the overall recruitment efforts of the MSMU Admission Office.
Manager Of Business Development and Sales
Macys
2022.04 - 2023.09
- Mentored and coached retail business staff on product knowledge, performance, KPIs, and service behaviors
- Recruited top talent through various channels including job postings, referrals programs
- Implemented companies' customer service model to ensure customer satisfaction, resulting in increased loyalty and repeat business
- Worked closely with business managers to ensure successful business tactics are implemented
- Engaged with clients and other brand partners and recommend our products through demonstrations and applications.
Beauty Advisor
Ulta Beauty
2018.06 - 2022.03
- Consulted with customers to assist in finding the best skincare and makeup products for skin type and look
- Trained new hires on customer service protocols
- Defined, designed, and implemented creative visual merchandising strategies and displays
- Collaborated effectively with colleagues from diverse backgrounds to achieve common goals
- Utilized point-of-sale systems to process payments, returns, and exchanges quickly and accurately.
Registration Assistant
Whittier College
2018.09 - 2019.01
- Served as a liaison offering registration status to Whittier College students
- Communicated various Whittier College regulations/programs which best fit student's needs
- Assisted students in completing necessary documents for various programs
- Utilized various online systems such as Microsoft Word and Excel to locate and organize pertinent information
- Knowledge of various office equipment and software to fulfill tasks, such as, use of printer, multi-lined telephone, filing system, etc
- Knowledge of Windows software.
Office Assistant
Broadoaks Children School
2018.02 - 2018.05
- Supported staff by performing data entry and completing administrative duties
- Scheduled appointments, maintaining calendars for personnel
- Coordinated office operations and procedures to facilitate workflow and efficiency
- Responsible for assisting parents via phone call and email, identifying issues and deliver resolutions.
Professor's Assistant
Whittier College
2016.09 - 2017.01
- Developed and maintained course materials for professors, such as syllabi, lecture notes, and lesson plans
- Maintained up-to-date knowledge of current trends in higher education institutions
- Advised incoming students about registration procedures and university requirements
- Provided guidance on academic resources available to students at the university level.
Education
Bachelor Of Arts (B.A.) In Psychology -
Whittier College
Whittier, CA08.2020
High School Diploma -
St.Paul High School
Santa Fe Springs, CA06.2016
Skills
- Business Management and Development
- Academic Advising
- Public Speaking
- Team Collaboration
- Application Review
- Staff Meetings
- Consultative Selling Techniques
- Administrative Skills
- Maintaining files
- Microsoft Office
- Scheduling
- Onboarding Coordination
Volunteer Experience
06/2010- 08/2015, Volunteer, Whittwood Branch Library, Whittier, CA,
Organized and assisted with events, activities, and programs to drive outreach initiatives.
Conducted community workshops to educate the public on available services and promote different programs.
Grew the ability to work independently while completing assigned tasks without direct supervision.
Observed rules and safety regulations of the organization while carrying out assigned tasks.
Utilized knowledge of community resources to refer clients to appropriate sources.
Timeline
College Admission Counselor
Mount Saint Mary's University
2023.09 - 2024.03
Manager Of Business Development and Sales
Macys
2022.04 - 2023.09
Registration Assistant
Whittier College
2018.09 - 2019.01
Beauty Advisor
Ulta Beauty
2018.06 - 2022.03
Office Assistant
Broadoaks Children School
2018.02 - 2018.05
Professor's Assistant
Whittier College
2016.09 - 2017.01
Bachelor Of Arts (B.A.) In Psychology -
Whittier College
High School Diploma -
St.Paul High School
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