Monaye Phillips
Delray Beach,FL
Summary
Highly motivated and results-driven customer service representative with 3] years of experience in providing exceptional customer support. Proven track record of effectively handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in utilizing various communication channels, including phone, email, and chat platforms. Committed to delivering outstanding service and exceeding customer expectations. Seeking to leverage my expertise in a remote customer service role. Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Royal Emerald Solutions
02.2021 - Current
Customer Service Representative
[Company Name]
- Responded to customer inquiries and provided prompt and accurate information via phone, email, and chat platforms
- Assisted customers in placing orders, confirming order details, and processing payments, resulting in a 10% increase in sales
- Resolved customer complaints and issues in a timely manner, achieving a 95% customer satisfaction rate
- Collaborated with cross-functional teams to address complex customer concerns, ensuring swift resolution and enhancing customer loyalty
- Utilized CRM software to maintain accurate customer records and track interactions, improving overall efficiency by 20%
- Acted as a product expert, providing technical assistance and troubleshooting guidance to customers, resulting in a 15% reduction in product-related complaints
- Consistently met and exceeded individual performance targets, including average handling time and customer satisfaction metrics.
Education
Radiology Certification -
03.2021
CPR Certification -
03.2021
Skills
- Management
- Execution
- Focus
- Goal orientation
- Motivation
- Problem-solving
- Communication
- Empathy
- Excellent verbal and written communication skills, with the ability to effectively convey complex information to customers
- Strong problem-solving and decision-making abilities, enabling quick and accurate resolution of customer issues
- Proficient in using CRM software and other customer support tools to streamline processes and enhance productivity
- Exceptional time management skills, allowing for efficient handling of multiple customer inquiries simultaneously
- Proactive and adaptable, with the ability to thrive in a fast-paced and dynamic work environment
Additional Information
Available for flexible work hours, including evenings and weekends. Fluent in [English/Creole].
Timeline
Customer Service Lead
Royal Emerald Solutions
02.2021 - Current
Customer Service Representative
[Company Name]
Radiology Certification -
CPR Certification -
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