Microsoft ( word, excel, power point )
Moncef El Kacimi
Flight Attendant
Doha
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Flight Attendant
qatar airways
doha
03.2017 - Current
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Ground Handling Agent
swissport
fez
07.2016 - 08.2016
- check-in, boarding ,handling passengers with special needs .
Education
High School Diploma -
Ibn Rochd
Fez 09.2009 - 06.2012
Geology
Sidi Mohammed Ben Abdellah
Fez 10.2012 - 06.2015
Customer Service Management
Aerosup
Fez 11.2015 - 03.2017
Skills
First aids
5 Stars service
Emergency care
Preflight briefings
Software
Interests
Football
Tennis
Swimming
Timeline
Flight Attendant
qatar airways
03.2017 - Current
Ground Handling Agent
swissport
07.2016 - 08.2016
Customer Service Management
Aerosup
11.2015 - 03.2017
Geology
Sidi Mohammed Ben Abdellah
10.2012 - 06.2015
High School Diploma -
Ibn Rochd
09.2009 - 06.2012