Moncita Minor
Tuscaloosa,AL
Summary
Results-Oriented professional with 20+ years of experience. Specializes in retail banking, customer service and team management. Driven to help clients make responsible and financial decisions. Knowledgeable of branch operations and financial products to best support The team, company and customers.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo
05.2013 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up clients with mobile options.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Service Manager
Wells Fargo
11.2011 - 05.2013
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team on service and activities to meet business goals.
- Perform observations to ensure employees are meeting and exceeding operational and risk standards.
- Establish and maintain schedule to support business flow
CSSR
Wells Fargo
09.2010 - 11.2011
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Assisting clients with special services like ordering checks,bank cards, and resolving disputes.
Teller Manager
Wells Fargo
12.2006 - 09.2010
- Promoted teamwork, collaboration, and open communication among staff members.
- Observed daily operational tasks
- Scheduling, task delegation, and coaching.
- Communicated new processes and expectations to team members.
Teller/Lead Teller
Wells Fargo
05.2002 - 12.2006
- Balanced cash drawers daily
- Processed customer transactions promptly, minimizing wait times.
- Refer clients for financial reviews
Education
High School Diploma -
Choctaw County High School
Butler, AL05.1991
Skills
- Relationship Building
- Branch operations
- Customer Service
- Customer Satisfaction
- Team Leadership
- Conflict Resolution
- Performance Management
Languages
English
Certification
- Store Management Learning and Development Path
- Notary Public
- Business Advocate
Timeline
Personal Banker
Wells Fargo
05.2013 - Current
Service Manager
Wells Fargo
11.2011 - 05.2013
CSSR
Wells Fargo
09.2010 - 11.2011
Teller Manager
Wells Fargo
12.2006 - 09.2010
Teller/Lead Teller
Wells Fargo
05.2002 - 12.2006
High School Diploma -
Choctaw County High School