Moncy Mathew
Missouri City,Texas
Summary
Detail-oriented administrative professional with 3+ years of experience in office management, customer service, and team coordination. Skilled in organizing operations, streamlining processes, and maintaining an efficient work environment. Proven ability to exceed business goals while addressing diverse customer needs.
Overview
7
7
years of professional experience
Work History
Unit Administrative Assistant
Houston Methodist Hospital
, USA
05.2022 - 04.2023
- Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process.
- Answered calls, coordinated with medical staff, and managed medical equipment orders.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Assisted in the preparation of administrative documents and reports.
- Coordinated special events such as conferences or workshops within department budget guidelines.
- Compiled and coded patient information or data in appropriate computer systems.
- Assisted in the preparation of presentations using PowerPoint or similar software.
- Routed laboratory or diagnostic results to appropriate staff.
- Monitored office supplies inventory and placed orders when necessary.
Cashier & Office Administrator
Joyalukkas Jewelry
11.2016 - 03.2020
- Balanced daily financial records and managed customer payments
- Met sales targets, marketed the store, and enhanced customer satisfaction
Cashier
Fry's Electronics Inc.
Houston, TX
09.2016 - 07.2018
- Maintained accurate records, managed inventory, and improved customer satisfaction
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
Education
BSN - Nursing
Chamberlain University
Pearland, TX08-2026
BBA - Finance
D.H. Raisoni College
Nagpur, India05-2015
Prerequisites for Nursing -
Houston Community College
Skills
- Exceptional customer service
- Excellent communication
- Organizational expertise
- Critical Thinking and Problem-Solving
- Adaptability and active listening
- Meeting coordination
- Training coordination
- Data entry expertise
- Lab test coordination
- HIPAA compliance
- Physician assistance
- Data confidentiality
Accomplishments
- Athletics: National-level athlete (Maharashtra, India).
- Volunteering: Active church and community service volunteer.
- Hobbies: Traveling, Photography
Timeline
Unit Administrative Assistant
Houston Methodist Hospital
05.2022 - 04.2023
Cashier & Office Administrator
Joyalukkas Jewelry
11.2016 - 03.2020
Cashier
Fry's Electronics Inc.
09.2016 - 07.2018
BSN - Nursing
Chamberlain University
BBA - Finance
D.H. Raisoni College
Prerequisites for Nursing -
Houston Community College
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