Mondira Paul
Dhaka
Summary
Enthusiastic and dedicated professional with a background in Marketing and Finance, combined with hands-on teaching experience at Kumon and BRAC. Skilled in communication, instructional support, and customer service. Eager to contribute to an organization that values growth, learning, and community engagement.
Overview
6
6
years of professional experience
Work History
Early Learner Assistant
BRAC Kumon Project
Dhaka
06.2024 - Current
- Evaluated and graded students' classwork and homework using the Kumon method to ensure consistent academic progress.
- Provided individual support and instruction during class sessions, fostering independent learning habits.
- Communicated student performance updates to instructors and parents, ensuring collaborative progress tracking.
- Supported center operations by assisting instructors with administrative tasks and student progress analysis.
Customer Service Professional
Times ASL Call Center
Dhaka
07.2019 - 10.2019
- Handled customer inquiries and provided prompt, accurate solutions to ensure high levels of satisfaction.
- Operated in a team-oriented environment to resolve service issues and support call center objectives.
- Delivered clear and confident communication while managing both inbound and outbound calls.
- Maintained accurate logs of customer interactions and feedback for service improvement.
Education
EXECUTIVE MBA - Finance
Jagannath University
Dhaka, Bangladesh12.2020
BBA - Marketing
Dhaka Mohanagar Mohila College [NU]
Dhaka, Bangladesh01.2017
H.S.C - Business Studies
Dhaka Mohanagar Mohila College
Dhaka, Bangladesh01.2013
S.S.C - Business Studies
Pogose School
Dhaka, Bangladesh01.2011
Skills
- Student evaluation
- Instructional support
- Team collaboration
- Presentation skills
- Basic mathematics
- Problem solving
- Computer skills
- Verbal and written communication
Websites
Personal Information
- ID Number: 5521983246
- Height: 5'-4"
- Father's Name: Neher Paul
- Mother's Name: Shila Paul
- Blood Group: O-
- Date of Birth: 01/20/96
- Gender: Female
- Nationality: Bangladeshi
- Marital Status: Single
- Religion: Hinduism
Languages
English
Professional
Bengali
Native/ Bilingual
References
- Kawser Ahmed Shiblu, Assistant Professor, Department of Finance, Jagannath University, Dhaka, 1100, Bangladesh, kshiblu@fin.jnu.ac.bd, +8801711872057
- Nusrat Jahan Rysa, Secretary, ARCED Foundation, www.arced.foundation, +880 1772-682153
Timeline
Early Learner Assistant
BRAC Kumon Project
06.2024 - Current
Customer Service Professional
Times ASL Call Center
07.2019 - 10.2019
EXECUTIVE MBA - Finance
Jagannath University
BBA - Marketing
Dhaka Mohanagar Mohila College [NU]
H.S.C - Business Studies
Dhaka Mohanagar Mohila College
S.S.C - Business Studies
Pogose School
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