Mondrea Hasty
Trappe,MD
Summary
Dynamic Direct Support Professional with a proven track record at Delmarva Community Services, excelling in client advocacy and medication administration. Skilled in crisis intervention and community outreach, I enhance client wellbeing through effective communication and mentoring, fostering independence and improved quality of life. Committed to empowering individuals and promoting autonomy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner/Operator Driver
Swann Creek LLC
Trappe, MD
09.2023 - Current
- Implemented quality assurance processes to ensure product excellence.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created marketing campaigns to attract new customers.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Ensured compliance with local, state, and federal regulations.
- Maintained relationships with existing clients by providing superior customer service.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Analyzed market trends to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategic plans to increase profitability and efficiency.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Forecasted customer demand to set prices or credit terms for goods or services.
Direct Support Professional
Self Employed Services
Trappe, MD
07.2017 - Current
- Drove clients to doctors' appointments and social outings.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted clients with maintaining good personal hygiene.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Maintained detailed records of services performed on clients.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Shelter Manager
Ridgeway Transitional Homeless Shelter/Neighborhood Service Center
Easton, MD
12.2016 - 02.2018
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored shelter operations on a daily basis including cleaning schedules, meal times, security protocols.
- Collaborated with social workers and other professionals in order to provide comprehensive care for clients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted outreach activities within the community to increase awareness of available resources.
- Performed data entry and maintained client information databases.
- Performed data entry duties as required by management.
- Documented all patient contact activities in accordance with agency standards and regulations.
- Guided clients through transition to independent living within community.
- Developed and maintained intake procedures to enhance efficiency and client satisfaction.
Certified Living Assistant
Delmarva Community Services
Cambridge, MD
03.2002 - 08.2016
- Drove clients to doctors' appointments and social outings.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Assisted clients with maintaining good personal hygiene.
- Maintained detailed records of services performed on clients.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Consulted with client care team to continually update care plans.
- Maintained accurate medication records for each patient.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Maintained medication stock and cleaned patient rooms and equipment.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Restaurant Co-Owner
Brothers Kitchen
Easton, MD
04.2007 - 10.2014
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ensured compliance with health codes and safety regulations in the restaurant.
- Monitored food preparation techniques used by kitchen staff to ensure high quality meals were served.
- Resolved problems or concerns to satisfaction of involved parties.
- Conducted regular inspections of the restaurant premises to identify any maintenance needs or repairs.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Created unique recipes and applied various culinary techniques for authentic cuisine.
- Worked closely with chefs to plan daily specials or seasonal menus.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Provided leadership support when needed during peak hours or busy periods at the restaurant.
Education
College classes - Music Education
Fayetteville State University
Fayetteville, NC10.1995
High school diploma - College Prep
Scotland High School
Laurinburg, NC06.1994
Skills
- Mentoring
- Client advocacy
- Medication administration
- Crisis intervention
- Data entry
- Interpersonal communication
- Conflict resolution
- Community outreach
- Team collaboration
- Attention to detail
- Problem solving
- Professionalism
- Verbal and written communication
- Clear communication
- Diet and nutrition
- CPR/AED
- Multitasking capacity
- Household cleaning
Affiliations
- Samuel T Hemsley IBPOE #974 (Financial Chairman)
- Neighborhood Service Center (Member of Board of Directors MEAP Program)
- Neighborhood Service Center (Volunteer)
- Neighborhood Service Center (Food Bank)
Certification
- CPR/First Aide
- Maryland Board of Nursing
Certified Medication Technichian 2003-2007
CP
References
References available upon request.
Timeline
Owner/Operator Driver
Swann Creek LLC
09.2023 - Current
Direct Support Professional
Self Employed Services
07.2017 - Current
Shelter Manager
Ridgeway Transitional Homeless Shelter/Neighborhood Service Center
12.2016 - 02.2018
Restaurant Co-Owner
Brothers Kitchen
04.2007 - 10.2014
Certified Living Assistant
Delmarva Community Services
03.2002 - 08.2016
College classes - Music Education
Fayetteville State University
High school diploma - College Prep
Scotland High School
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