Mondreea Ford
Virginia Beach,Virginia
Summary
Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
3
3
years of professional experience
Work History
Head Kennel Technician
Shipps Corner Pet Resort And Spa
03.2023 - Current
- Increased customer satisfaction by providing attentive care to animals, addressing specific needs and concerns.
- Facilitated efficient communication between clients, and other staff members to ensure that all parties were informed of relevant updates regarding the pets in our care.
- Provided comprehensive training for new hires, emphasizing safety protocols and best practices for animal care.
- Streamlined daily operations for efficiency, optimizing feeding schedules and exercise routines.
- Consistently met deadlines for routine tasks like feeding, walking, grooming, administering medications – ensuring that the pets received optimal care during their stay.
- Improved overall facility organization by implementing effective record-keeping systems for tracking animal progress and client interactions.
Cashier
Joann Fabrics and Crafts Stores
04.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Team Leader
Tropical Smoothie Cafe
06.2021 - 03.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
Real Estate - Real Estate
Advanced School of Real Estate
Virginia Beach, VA09.2024
Bachelor of Science - Biology
James Madison University
Harrisonburg, VA01.2023
High School Diploma -
Tallwood High School/Homeschool
Virginia Beach, VA06.2022
Skills
- Customer Service
- Compassion and Empathy
- Animal Restraint Techniques
- Sanitation protocols
- Staff Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
Timeline
Head Kennel Technician
Shipps Corner Pet Resort And Spa
03.2023 - Current
Cashier
Joann Fabrics and Crafts Stores
04.2022 - 06.2022
Team Leader
Tropical Smoothie Cafe
06.2021 - 03.2022
Real Estate - Real Estate
Advanced School of Real Estate
Bachelor of Science - Biology
James Madison University
High School Diploma -
Tallwood High School/Homeschool
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