Mondria Reese

Work History

Bartender/Food and Beverage Attendant

Six Flags Over Texas

06.2024 - Current

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Improved team morale and efficiency, leading by example and offering support during peak hours.
Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Boosted beverage sales, designing and promoting range of signature cocktails.
Enhanced customer experience with engaging conversations and personalized drink recommendations.
Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Waitress/Bartender

Red Lobster

04.2019 - 10.2025

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Proved successful working within tight deadlines and a fast-paced environment.
Processed orders and sent to kitchen employees for preparation.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Increased sales significantly by upselling higher-end products to customers.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Contributed to a positive work environment through effective teamwork and communication with colleagues.

Machine Operator

Danone

05.2021 - 12.2023

Followed detailed instructions to operate machines with accuracy and produce quality products.
Set up and adjusted equipment and properly configured machines for daily operation.
Complied with company and OSHA safety rules and regulations.
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Set up and ran machinery to produce exceptional products for industrial needs.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Collaborated with team members to optimize production processes and improve overall performance.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
Ensured accurate documentation of production data for analysis and continuous improvement efforts.
Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
Increased production efficiency by meticulously calibrating machinery before each shift.
Improved product quality with thorough inspection and adjustment of machine settings.
Streamlined assembly line operations, resulting in smoother workflow.
Enhanced operational efficiency, organizing workstations for maximum productivity.
Reduced operational costs, identifying and implementing measures to decrease energy and material waste.

Customer Service Representative

Fresh Air Duct Cleaning

10.2020 - 02.2022

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Participated in training programs to enhance product knowledge and customer service skills.
Led quarterly customer service meetings to review performance and set goals for improvement.
Customized support strategies for high-priority clients to ensure their specific needs were met.

Manager's Assistant

Whatta Burger Drive In

02.2017 - 11.2019

Responded to and directed incoming calls and other communication.
Scheduled meetings and managed calendar.
Resolved basic computer and office equipment issues through troubleshooting.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Conducted performance evaluations and provided constructive feedback to employees.
Assisted coworkers and staff members with special tasks on daily basis.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Managed filing system, entered data and completed other clerical tasks.

Manager's Assistant

Sonics Drive In

04.2013 - 07.2016

Ran errands to support daily needs of management.
Responded to and directed incoming calls and other communication.
Scheduled meetings and managed calendar.
Resolved basic computer and office equipment issues through troubleshooting.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervised day-to-day operations to meet performance, quality and service expectations.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Conducted performance evaluations and provided constructive feedback to employees.

Summary

Overview

Work History

Bartender/Food and Beverage Attendant

Waitress/Bartender

Machine Operator

Customer Service Representative

Manager's Assistant

Manager's Assistant

Education

No Degree -

High School Diploma -

No Degree -

Skills

Certification

Timeline

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