Overview
Work History
Education
Skills
Timeline
Generic

Mone' Alexander

Houston,TX

Overview

3
3
years of professional experience

Work History

Billing Customer Service Representative

Quest Diagnostics
Houston, TX
01.2022 - Current

Receive payments from customers for existing bills

Update customer accounts per collection

Update billing information

Bill/Submit ICD10 coding

Assist customers with billing questions

Set payment plans for customers

Update insurance information for updateed bills

Customer Service Representative

Humana Health
Houston, TX
12.2019 - 01.2022

Assist customers with existing health debt

Update Health insurance as needed

Accept payment for any outstanding bills

Contact insurance companies in regards of patient servies

Update ICD10 codes

Update CTP coding

Bill health insurance companies

Process claims

Education

High School Diploma -

San Jacinto College District
Pasadena, TX
05.2024

Skills

  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Call Center Processes
  • Customer Service and Assistance
  • Data Entry and Maintenance
  • Customer Inquiries
  • Call Documentation
  • HIPAA Guidelines
  • Claims Investigations
  • Call Volume and Quality Metrics

Timeline

Billing Customer Service Representative

Quest Diagnostics
01.2022 - Current

Customer Service Representative

Humana Health
12.2019 - 01.2022

High School Diploma -

San Jacinto College District
Mone' Alexander